My internet speed is extremely slow, download is 7.62 Mbps with upload at 4.70. How do I get this fixed?

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  • Updated 3 weeks ago
I’ve been with exede/viasat over a year. When I look back at the speed tests from when I first started this service, download was 68.7 & upload was 7.44. Now it’s 7.62 & 4.70! I’ve had online chats, phone conversations on several occasions with no help. I was told if I wanted to stream I would probably have to run a ‘hard wire’ directly from my tv to the modem. I mean really? We have three tvs, iPads as well as other mobile devices. Who wants cables running across the rooms? We have had excellent service until now. Which we certainly pay for. What can I do about this?
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Debbie

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Posted 4 weeks ago

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VeteranSatUser, Champion

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I would say your speed tests are inaccurate. Highly doubtful you got those types of speeds over a year ago on Viasat.

I would also say your speeds today are quite good.
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Debbie

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I just know that when I look at the history of my speedtest, this is it. I’m not sure if you stream anything, but if you do and it’s at this speed, it’ll take well over two hours to watch a one hour an episode of your choosing. Up until just a few weeks ago, we had no problems with streaming.
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yourguytim

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Lol
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TheCatWillStrike

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What plan do you have? All plans are "up to". Doesn't matter if you are paying for the best of the best. Are you staying within your data cap? Is it HD you are trying to stream? Maybe try SD. Because I stream SD just fine when I am as slow as 7Mbps. HD would probably be more of a struggle.  
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Debbie

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TheCatWillStrike

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7Mbps DL is actually pretty good on Freedom. I see you have the data extender. Some sites such as Netflix and Amazon may be trying to stream at the quality you chose. Check the sites for the streaming services you use to make sure they are not in HD settings for streaming because data extender is likely trying to stream HD which is built not to do.
(Edited)
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Hfcomms

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You really have nothing to complain about.  Some of the members here would be thrilled with those speeds.  You do realize I'm sure that if the speedtests you are using are accurate that your probably getting the quicker speeds during non prime time hours and slower speeds when everybody else is on.  It's a shared bandwidth system and it's the nature of the beast.
(Edited)
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barg_

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I don't really stream video much. And not an equal comparison. My home internet is cellular averaging about 2.5 meg down. When working properly, it streams clear HD just fine. I've used free trials of the main services with no issues. Check the settings.