my internet isnt connecting. it tries but then i just get a red circle instead of blue. what does this mean

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  • Updated 12 months ago
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connection problem
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Joni Posey

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Posted 12 months ago

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Bev, Champion

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What device and operating system?
Do you use a router?
Are other devices able to connect?
What are the lights on your modem doing?
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Brad, Viasat Employee

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Red light on the WiFi modem will usually mean a reboot is required (unplug for 60 seconds). Here's our modem guide with what the different lights mean. If you consistently are getting the red light with no change please call us at 855-463-9333 and we'll try some additional steps or set up a service call
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Bev, Champion

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Opps, link didn't get inserted for the modem lights. Here you go: http://help.exede.net/articles/General/A-guide-to-your-Exede-WiFi-Modem