No internet for last 2 days When I do get a connection it’s so slow you can not use it to do anything. I’ve called customer service but stay on hold for over an hour and still no one comes on. Is anyone else having this issue. I’m in South Carolina
Posted 1 year ago
The service has truly sucked! I had the top plan when it was Exede and always had great speeds. At this point, I feel like I'm running on dial-up most days. I'm actively looking for a better provider. I've been a customer since the WildBlue days and have been through 3 acquisitions with this provider, Viasat has been the worst!
FWIW, one acquisition and three brand names - Viasat acquired Wildblue in 2009 and you've been dealing with Viasat since then. Exede was a brand name and always Viasat, branding is now simply Viasat - not that it changes perceptions.
The real question might be what have you done to ensure the problem you're having can't be fixed?
The real question might be what have you done to ensure the problem you're having can't be fixed?
(Edited)
I just find it kind of odd that along with this branding change, packages once again changed and the latency issues that I've been experiencing on a daily basis has been constant. I'm building a new home and will likely be switching the HughesNet in 2 months. I'm simply posting my experience here so others know before they make the mistake of going with Viasat.
Research & choose wisely if satellite is your only option with the new home. Start here for comparison of user experiences: https://community.hughesnet.com/
See tech support section - some of the complaints there should sound familiar.
Sometimes the grass is greener, sometimes not... in both cases it's sometimes knowing how to squeeze the most out these two services. Some of the solutions over there are identical to solutions to problems over here - we both share the pain of satellite internet limitations.
See tech support section - some of the complaints there should sound familiar.
Sometimes the grass is greener, sometimes not... in both cases it's sometimes knowing how to squeeze the most out these two services. Some of the solutions over there are identical to solutions to problems over here - we both share the pain of satellite internet limitations.
(Edited)
Yeah, unfortunately I am limited to satellite. Wildblue was the best back in the day for connecting through VPN. Most things are cloud based now so VPN is no longer an issue for me. I hate feeling like I'm running on dial-up. Thanks.
I'm in Iowa and in the same boat. Speeds of 0.3. On the phone for over 2 hours with no resolution. What are the options here? Thank you!
Deku (The #1 Hero Data Saver), Champion
@Carrie McCloud uhh... IMMA IN IOWA TOO!!! YAYZA ME!!! :3 BUT!!! i dont have those kinda speeds :3 BUT!!! WAIT TILL 4th of july :3 ITLL BE SO FRICKING SLOW!!! that... it will... PROBABLY!!! be into the kbps... BUT!!! i LOVE mi speeds though :3
Diana, Viasat Employee
Carrie, Please send an email to viasatlistens@viasat.com. We'll take a look at the account. Include your account and contact information. Thanks.
Diana, I did...response was "signal loss issue" and told to reboot. Did that was now have 2.3 but that's at 6am cst. When it's after 9am....it'll just go back down.
I’m going to COMPLAIN everyday UNTIL
Viasat either fixes their “signal quality issues” or Viasat agrees this service
is JUNK and lets me out of my contract (without penalty) so I can cancel my
service.
Water seeks its own level. At some point there will be the right amount of customers so that beam congestion is no longer a problem. The flight from Viasat is the American system at work.
I have a sneaky feeling that Hughesnet can post those kinds of loses also. As more options become available to people in under served areas, numbers will go down for both. That's why they are going after other markets in other countries.
VeteranSatUser, Champion
That's correct. That is also why they ate focused on airlines more and offering "unlimited" plans at higher $$$$. They have to make up revenue from lost subscribers somehow.