My internet is still down and when it does come up it is so slow you can’t use it.

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  • Updated 4 months ago
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No internet for last 2 days When I do get a connection it’s so slow you can not use it to do anything. I’ve called customer service but stay on hold for over an hour and still no one comes on. Is anyone else having this issue. I’m in South Carolina
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joliena vernor

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  • aggravated

Posted 5 months ago

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Bradley

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It will be suggested you email viasatlistens@viasat.com with your issues and account number. Being the weekend, probably not much will happen till Monday.


1). Has anything changed (windstorm, tree fall in the way, etc).

2). Have you checked your stats (signal strength, etc)

3). I assume you have rebooted about 100 times

4). I assume you have priority data left
5). There was an outage yesterday I think. I’m in NC and don’t believe I was affected. Not sure if it is all back working correctly.
(Edited)
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Cricket Williams

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The service has truly sucked! I had the top plan when it was Exede and always had great speeds. At this point, I feel like I'm running on dial-up most days. I'm actively looking for a better provider. I've been a customer since the WildBlue days and have been through 3 acquisitions with this provider, Viasat has been the worst!
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Old Labs (VS1-329-L12FZ)

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FWIW, one acquisition and three brand names - Viasat acquired Wildblue in 2009 and you've been dealing with Viasat since then. Exede was a brand name and always Viasat, branding is now simply Viasat - not that it changes perceptions.

The real question might be what have you done to ensure the problem you're having can't be fixed?   
(Edited)
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Cricket Williams

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I just find it kind of odd that along with this branding change, packages once again changed and the latency issues that I've been experiencing on a daily basis has been constant. I'm building a new home and will likely be switching the HughesNet  in 2 months. I'm simply posting my experience here so others know before they make the mistake of going with Viasat.
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Old Labs (VS1-329-L12FZ)

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Research & choose wisely if satellite is your only option with the new home. Start here for comparison of user experiences: https://community.hughesnet.com/

See tech support section - some of the complaints there should sound familiar.

Sometimes the grass is greener, sometimes not... in both cases it's sometimes knowing how to squeeze the most out these two services. Some of the solutions over there are identical to solutions to problems over here - we both share the pain of satellite internet limitations.
(Edited)
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Cricket Williams

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Yeah, unfortunately I am limited to satellite. Wildblue was the best back in the day for connecting through VPN. Most things are cloud based now so VPN is no longer an issue for me. I hate feeling like I'm running on dial-up. Thanks.
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Carrie McCloud

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I'm in Iowa and in the same boat.  Speeds of 0.3.  On the phone for over 2 hours with no resolution.  What are the options here?  Thank you!
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Deku (The #1 Hero Data Saver), Champion

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@Carrie McCloud uhh... IMMA IN IOWA TOO!!! YAYZA ME!!! :3 BUT!!! i dont have those kinda speeds :3 BUT!!! WAIT TILL 4th of july :3 ITLL BE SO FRICKING SLOW!!! that... it will... PROBABLY!!! be into the kbps... BUT!!! i LOVE mi speeds though :3 
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Diana, Viasat Employee

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Carrie,  Please send an email to viasatlistens@viasat.com.  We'll take a look at the account.  Include your account and contact information.  Thanks.
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Carrie McCloud

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Diana, I did...response was "signal loss issue" and told to reboot.  Did that was now have 2.3 but that's at 6am cst.  When it's after 9am....it'll just go back down. 

I’m going to COMPLAIN everyday UNTIL Viasat either fixes their “signal quality issues” or Viasat agrees this service is JUNK and lets me out of my contract (without penalty) so I can cancel my service.  

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Tres Bien

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ViaSat is moving away from talking about subscriber head counts [https://www.fiercewireless.com/wireless/viasat-eyes-diversification-moves-away-from-focusing-sub-counts]



ViaSat served approximately 675,000 residential subscribers at the close of the third quarter of fiscal year 2017  [http://investors.viasat.com/news-releases/news-release-details/viasat-announces-third-quarter-fiscal-year-2017-results]

 


As of March 31, 2018, this segment provided broadband Internet services to approximately 576,000 subscribers [https://www.bloomberg.com/research/stocks/private/snapshot.asp?privcapId=359638]


 

The information above is reflective of the loss of residential subscribers to Viatsat's satellite Internet service of approximately 100,000 households during a single twelve month period ending on March 31, 2018.  That represents a net loss of over 8,000 subscribers per month.  Do we call that a stampede?

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Chaim Isaac Lipschitz

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Water seeks its own level. At some point there will be the right amount of customers so that beam congestion is no longer a problem. The flight from Viasat is the American system at work.
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Jim16

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I have a sneaky feeling that Hughesnet can post those kinds of loses also. As more options become available to people in under served areas, numbers will go down for both.  That's why they are going after other markets in other countries.
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VeteranSatUser, Champion

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That's correct. That is also why they ate focused on airlines more and offering "unlimited" plans at higher $$$$. They have to make up revenue from lost subscribers somehow.