My internet is only working after 10 pm or before 9 am

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  • Problem
  • Updated 1 year ago
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  • (Edited)
This happens every time we have a big rain or snowstorm.... its becoming very frustrating..
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Kimberli

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Posted 1 year ago

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xode0000, Champion

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A wild guess on my part: your dish might be out of alignment.  You might want to email exedelistens@viasat.com and have them go through come troubleshooting steps, starting with what the web page at http://192.168.100.1 says.
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Steve Frederick, Champion

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What is your RxSNR reading on the modem status page at http://192.168.100.1/ It should be at least 6.0, but should be much higher for a properly aligned dish with no cable problems. Cable resistance should be less than 3.0 ohms.
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Exede Lindsey

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Hello Kimberli, it sounds like you may have some internal equipment issues to which is causing your intermittent connectivity. Please send us your account and contact info to exedelistens@viasat.com so we can take a deeper look and schedule a service call if necessary 
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Kimberli

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All my numbers are 0 like there is nothing. I can get to the setup page but no signal....
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Steve Frederick, Champion

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Kimberli, If your numbers are all zero, then the modem is not connected to the satellite in space. Send the email to Exede Lindsey as he mentioned in the post above your last one.