A wild guess on my part: your dish might be out of alignment. You might want to email email@example.com and have them go through come troubleshooting steps, starting with what the web page at http://192.168.100.1 says.
What is your RxSNR reading on the modem status page at http://192.168.100.1/ It should be at least 6.0, but should be much higher for a properly aligned dish with no cable problems. Cable resistance should be less than 3.0 ohms.
Hello Kimberli, it sounds like you may have some internal equipment issues to which is causing your intermittent connectivity. Please send us your account and contact info to firstname.lastname@example.org so we can take a deeper look and schedule a service call if necessary