The top light is power. If it is not on, make sure everything is plugged in correctly and securely from the wall socket up to the back of the modem. If the wiring is OK and there is power at the AC outlet, then it is time for a service call.
Hi Linda, I’m sorry to hear your internet is down. I know this is
frustrating but in order to assist you, we need some information. Please send
your account and contact information to firstname.lastname@example.org. We will review
your account and if a technician is required, one will be scheduled.