my internet is not working right It stalls and goes unresponsive several times a day.

  • 1
  • Problem
  • Updated 3 years ago
My internet is pretty much useless. When trying to surf the net my pages stop, stall, and it takes anywhere for a few seconds to 30 seconds or more before it responds again. This is happening all the time now lately. When there is rainy/overcast weather .... off to the west or south of me and not even in my direct area it does this. I had a tech out twice and he can't find anything wrong on a sunny day. I need my internet and I wish your company would FIX my problem without it costing me 186.00. It is BS!! Can I cancel my service and get a new FREE install? NEW EVERYTHING? I am very disappointed and have been having problems for the past year. I have sent several Facebook messages as well. How can I have this fixed without having to go to another internet company?
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Patty Vaughan

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  • frustrated

Posted 3 years ago

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Goatreich Sturmkaiser

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Welcome to the club. Someone from Exede is going ask you to send them an email, you'll exchange some information with them, they'll tell you everything looks good from their end, and tell you it was probably network congestion. 

So in short, if you're looking for help Patty, you're not going to get any from this company. 


Sorry Exede, but network congestion is A PROBLEM ON YOUR END! Fix it or offer us a refund, because we're all over paying for inadequate service and YOU KNOW IT.
(Edited)
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J&J

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Hi Patty,

I responded to another post you made HERE.