My internet is down.

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  • Problem
  • Updated 4 years ago
Merged

This conversation has been merged. Please reference the main conversation: Outage update?

Is there a problem or is Maintenance going on? The modem keeps hunting for a signal and goes through its start up process. I have done the standard switch off and on process still no success. Please advise. I work from home and need the off hours to download files.
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Denise

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  • anxious

Posted 4 years ago

  • 2
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Bev, Champion

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If the weather is stormy at your home or at your gateway, that may be why you have lost connection and, it will connect again when the storm passes.

All you can do is power cycle your equipment and, remove your router if you have one. (Connect computer directly to the modem.) If that doesn't help, call customer service at 855-463-9333.
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Sherry Jackson

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Not true I have been told there is an outage when I called this morning. Everything is still down.
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Diana, Viasat Employee

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Hi Denise,  I'm sorry to hear your internet service is not working.  Please call Exede Customer Service at 855-463-9333 or send an email to exedelistens@viasat.com.We'll take a look at your account.  Thanks

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