my internet has stopped working

  • 3
  • Problem
  • Updated 3 years ago
  • Acknowledged
it is just not working also my neighbors is also not working. called your phone numbers and none of those are working. what the hell is up?
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roger lopez

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  • pissed off

Posted 3 years ago

  • 3
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Steve Frederick-VS1/Beam314, Champion

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Are you trying to call Customer Care at 855-463-9333?
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James Miley

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I am also having an issue contacting excede, this number is not working.
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Exede Lindsey

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Hi James we’re extremely sorry for any inconvenience this may have caused, there was a national outage yesterday evening but the number is now active again. Please call 866.945.3258 to speak with Customer Care so we can resolve your issues quickly. Thank you 
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Exede Lindsey

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Hello Roger, there was a national outage yesterday evening but the number is now active again I certainly apologize for any inconvenience this may have caused. Please call 866.945.3258 to speak with Customer Care so we can resolve your connection issues and get you back on line as soon as possible. 


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Prfgadget

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Had the same problem, net went down around 11:00 EST didn't come back till around 20:00 in the evening.
Then the next day again at around 14:00 , then back on at about 19:00 .
Tried calling the trouble number but got a rapid "busy signal" every time.

Interesting thing was, the light's on the modem kept acting normally on both occasions making me think the problem was my computer or router but both checked good .