My internet does not work

  • 1
  • Problem
  • Updated 3 years ago
  • In Progress
Hi I can connect to the internet since last week, please help ASAP
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raul sanchez

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Posted 3 years ago

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wm4bama, Champion

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Power cycle the modem and watch the four lights on the modem and describe what they do during the next 5 minutes after modem is powered up.

Also, look at your modem status and describe what is going on in the "Modem" tab.  Just click this link to get to your modem menu:
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Diana, Viasat Employee

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Hi Raul, wm4bama's suggestion is the 1st step in troubleshooting your issue.  Did you try it?  Is your internet back on?  If not, please send your account and contact information to and we will review your account. Thanks.