my internet cuts off @ pm

  • 1
  • Question
  • Updated 2 years ago
  • Answered
my service gets cut off usually around 9 pm to midnight. yesterday it cut off twice around 5 pm. it usually reboots itself but i had to unplug modem for 15 seconds this time. My children need this service because both of them are taking college courses online & cannot have service interrupted like that.
Photo of Richard Salinas Jr.

Richard Salinas Jr.

  • 0 Posts
  • 0 Reply Likes
  • angry

Posted 2 years ago

  • 1
Photo of Exede Lindsey

Exede Lindsey

  • 1827 Posts
  • 163 Reply Likes
Hi Richard, 

That’s very odd your services completely come to a halt for such an extended amount of time. This is definitely alarming, please send us your account and contact info to exedelistens@viasat.com so we can review your account and provide further support.  
Photo of suzanne champion

suzanne champion

  • 2 Posts
  • 0 Reply Likes
my internet cuts off every eveing also i have talk to you guys over and over about my bill you keep telling me its fixed and then its turned off. i am so not happy with your internet right now.
Photo of Diana

Diana, Viasat Employee

  • 2153 Posts
  • 382 Reply Likes
Suzanne, As Lindsey stated in his response, your modem should not just shut itself off. Please emails us at exedelistens@viasat.com.  We take and look and figure out what the next steps will be.