my internet cuts off @ pm

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  • Updated 2 years ago
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my service gets cut off usually around 9 pm to midnight. yesterday it cut off twice around 5 pm. it usually reboots itself but i had to unplug modem for 15 seconds this time. My children need this service because both of them are taking college courses online & cannot have service interrupted like that.
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Richard Salinas Jr.

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Posted 2 years ago

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Exede Lindsey

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Hi Richard, 

That’s very odd your services completely come to a halt for such an extended amount of time. This is definitely alarming, please send us your account and contact info to so we can review your account and provide further support.  
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suzanne champion

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my internet cuts off every eveing also i have talk to you guys over and over about my bill you keep telling me its fixed and then its turned off. i am so not happy with your internet right now.
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Diana, Viasat Employee

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Suzanne, As Lindsey stated in his response, your modem should not just shut itself off. Please emails us at  We take and look and figure out what the next steps will be.