my internet cuts off @ pm

  • 1
  • Question
  • Updated 3 years ago
  • Answered
my service gets cut off usually around 9 pm to midnight. yesterday it cut off twice around 5 pm. it usually reboots itself but i had to unplug modem for 15 seconds this time. My children need this service because both of them are taking college courses online & cannot have service interrupted like that.
Photo of Richard Salinas Jr.

Richard Salinas Jr.

  • 0 Posts
  • 0 Reply Likes
  • angry

Posted 3 years ago

  • 1
Photo of Exede Lindsey

Exede Lindsey

  • 1827 Posts
  • 163 Reply Likes
Hi Richard, 

That’s very odd your services completely come to a halt for such an extended amount of time. This is definitely alarming, please send us your account and contact info to so we can review your account and provide further support.  
Photo of suzanne champion

suzanne champion

  • 2 Posts
  • 0 Reply Likes
my internet cuts off every eveing also i have talk to you guys over and over about my bill you keep telling me its fixed and then its turned off. i am so not happy with your internet right now.
Photo of Diana

Diana, Viasat Employee

  • 2422 Posts
  • 480 Reply Likes
Suzanne, As Lindsey stated in his response, your modem should not just shut itself off. Please emails us at  We take and look and figure out what the next steps will be.