My experience with Viasat 3 weeks in.....a review.

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  • Updated 5 months ago
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My first 3 weeks have been a rollercoaster. I signed up for unlimited silver 25. Installer arrived 15 minutes before scheduled appointment time. A rep called first asking if that would be ok. Great! Installer was friendly and went above and beyond. Running speedtest while he was still here I received about 8 meg download. This was about 10 am. I was told the satellite would speed up over a couple hours as it provisions. (BS I think). Service got worse, not better. During peak times I got .9 meg most of the time with a max of 10 meg in the middle of the night. I called repeatedly too fix the slow speeds. Rep said the speeds were low but I was on a very busy stream. After running out of data for the month, day or night speeds maxed at .25 down. After calling again (4th time) I made it to tier 2 who worked with tech to "adjust beam". They gave me 5 gig additional for testing. I started receiving speeds of 35 to 39 meg around 11am. Speed stayed fast until using up the extra 5 gig I was provided. After that speeds were back to .25 during peak but as of this morning are reaching 15 meg.

Summary.

While it took more phone calls then it should have to fix the issue since most reps encouraged me to call back after peak times, then finding tier 2 closes at 11:30 pm, the problem was finally resolved. I do strongly disagree with throttled speeds being reduced to a level of being useless (couldn't even download an android app on my phone). I will give them until viasat 2 goes active and see if peak speeds improve after data cap. If they do great! If not, I promise I won't pay the termination fee, it will be war.
Hoping for the best that all goes well.
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Troy Stevens

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Posted 5 months ago

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Tim Spake

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Get used to slow speeds. I pay for 25Mbps but rarely get over 2Mbps because of beam congestion. Only good thing is I never get near running out of data, average around 20-25 and pay for 150.
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Safely Anonymous

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i am in same situation
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Troy Stevens

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We're a small intentional community that has 4 adults and 2 children. Between YouTube, Netflix and Pandora we can use up 150 in two weeks. I need internet to be at least 2 meg when throttled or its useless. At least I am getting better results after the beam adjustment.
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VeteranSatUser, Champion

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Beam adjustment? That's a new one!
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Tim Spake

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I agree, never got that one but they did put me(told me) on new satellite about 2 months ago
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Troy Stevens

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It made a huge improvement whatever they did.
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Safely Anonymous

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this is somewhat encouraging we'll being told february before any scheduling can happen with V II; i mentioned folks in my area are having great success with viper mobile hotspot 75mbps and cheaper than viasat/excede.  i'm giving them one month and will pay the divorce settlement with excede/viasat and move on.
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Jim16, Champion

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Tim, your speeds have been bad for a long while now due to congestion.  I see your post from a year ago says you got around 5mbs.  And it appears things have gotten worse since.  You are going to be our "canary" in the mine.  When VS2 starts relieving the load on VS1, you should be one of the beams that HAS TO IMPROVE.  
We will see.
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Steve Frederick, Champion

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Sprint has absolutely no service in my area, AT&T also does not serve our area.

Viasat is a very good provider of internet for me.
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Tim Spake

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Jim, I can only hope so but I don't have any confidence. After complaining so many times to them and having service out it has done no good. I changed equipment to no avail. Service even tried to tell me while I was on phone that he put me on new satellite. I didn't believe a word of it. Last service tech told me that I am in an area that is fringe for 2 beams and both are crowded.
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Jim16, Champion

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Being on the fringe of a congested beam is the problem.  VS2 is suppose to help with this.  It HAS to help or they have spent a ton of money for nothing!
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Safely Anonymous

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more information; viper broadband is just the name of the local service that provides broadband via mobile hotspots using AT&T's towers; so technically this won't be satelite which is a good thing.
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Tim Spake

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Steve, I have AT & T but my signal is weak at my house. My plan with them is only 10 Gig so I wouls till have a issue on data. I did get wife a US Cellular phone and I guess between the 2 have enough to replace Viasat. At this point I am kind of like Meatloaf...praying for the end of time to hurry up and arrive so I can end my time with you.
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Tim Spake

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Isn't this the point that Judge and Jury jumps in to tell me how stupid I am?
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Judge and Jury

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No need Tim.  Your reputation here is well established.
 
 
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Troy Stevens

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Update
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Jim16, Champion

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What you are showing is classic congestion.  Nothing will help with that except a new satellite.