My experience with Viasat

  • 1
  • Problem
  • Updated 2 weeks ago
  • Acknowledged
  • (Edited)
Okay. Everything was perfect until I moved into my new house 3 months ago. I asked 3 different representatives if I need to bring anything at all to return. THE ONLY THING THEY SAID was to return the little white box inside the house. I called so many times because I was unsure. So that’s all I returned. I was forced to open up a new account and the discount I had at my other home was taken away. I saw the red flag but I continued paying service because I’m under a contract. Fast forward to last month they charged me $270 for the little satellite outside!!!!!! I was so livid because I specifically asked multiple representatives if I need to bring anything besides the modem inside the house and they said no so I called and asked why they charged my card and they took it the money they had taken and put it back in my account and because they took it away they canceled my service as in if I wasn’t paying for it mind you every single month since we’ve had it since last year I’ve been paying my payment early and on time never late never so the fact that they still disconnected my service Was so upsetting. so at this point I have no Internet I lost $270 and I’m still here and now they’ve told me that it’s going to take up to 30 days for my money to get returned I went back to the old house and I got the thing they needed and like they’re still charging me!! the Internet is decent I don’t have a problem with it the only one who uses it is my kid that’s why we got it for but now I have no Internet and I’m stuck in a contract and everything about This is upsetting and the customer service is so horrible!!! If I try and break the contract they’ll charge me 15 for every month I haven’t used!!! It’s ridiculous. I asked for a credit for at least a month and they said it’s not up to them. So who is it up to??????? And if I try speaking to someone higher they say they can’t connect me to them.
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gabrielaF

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  • upset

Posted 1 month ago

  • 1
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Matt B, Viasat Employee

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Hello,

Please email us at viasatlistens@viasat.com and we will look into this for you.  
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gabrielaF

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Your representatives told me to not send the email that there was no point because they had already done everything they could?
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GabeU, Champion

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The help you get over the phone and the help you get via email, like Matt B asked for, are often quite different.  You should send the email, as Matt B instructed.  
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GabeU, Champion

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The help you get over the phone and the help you get via email, like Matt B asked for, are often quite different.  You should send the email, as Matt B instructed.  
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GabeU, Champion

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Oh, great.  Double post day.  SMH.  
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gabrielaF

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Ikr?
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James Besser

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call in center,don't even brother with them one guy there told me if I can get cable or dsl go for it I used too like it now don't know cable be here in oct so viasat call in center dont care do they think were paying there wages. my services h it the tank I have the cleanest pc desk in western wisconsin pages very slow at loading via sat gets payed on time. and I get poor service modem goes out and modem works and phone goes out they tell me almost what ever
(Edited)
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ExSatUser

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Props to their honesty. And if you are getting cable next month, congrats!
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James Besser

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Yes