My exede doesn't work right at night kicks us off and goes in and out. Son can't ven do his homework for online schooling

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  • Problem
  • Updated 12 months ago
  • Acknowledged
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Lisa Wood

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  • frustration

Posted 12 months ago

  • 1
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Stephen Rice, Champion

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Did you use all of your priority data?
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xode0000, Champion

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What does http://192.168.100.1 show?  That page shows your modem specs and should always pull up.  If you post a screenshot, make sure you remove the section titled "Identification" first.  Specifically: SNR should be 6 or greater, and ideally as close to 10 as possible; "Cable resistance" should be no less than 1.0 ohm and no more than 3.0 ohm.
 
(Edited)
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Charles Bieber

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You need a Service Call because there is something wrong
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Matt B, Viasat Employee

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Lisa,

Send your account info to us at ExedeListens@viasat.com.  I'd like to take a look and see what's causing your issue!