Email problems

  • 2
  • Question
  • Updated 10 months ago
  • Answered
  • (Edited)
My email is screwing up! I can recieve with no problem, but when I send, it has someone elses name & email address attatched. What is going on?
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Dianne Major

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Posted 2 years ago

  • 2
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Brad, Viasat Employee

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If you're using a mail client (Outlook, incredimail, Thunderbird ect) you most likely have something incorrectly set up with your POP settings. Try going to the site directly at go.wildblue.net and seeing if you are still having the same issue
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Dianne Major

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Don't really understand. What am I looking for?

And what settings should they be under?
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Deathgod, Champion

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I was having errors on my Wildblue email address and tech support  couldn't find a solution. What I did was checked my email on website to make sure I had no unread emails. Then on your account delete that email account; then recreate the SAME email account address. Fixed mine.
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Diana, Viasat Employee

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Hi Dianne,  I'm sorry you are having difficulty with the email.  Here is a link that should help.
http://help.exede.net/articles/General/Create-a-new-Exede-net-email-account.  At the bottom, it will assist you with setting email in various email clients.
This link may also help;http://help.exede.net/articles/General/POP-IMAP-settings-for-Exede-and-WildBlue-email   
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Rebecca Eilene Keen

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my email is incorrect how do I change it
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Bev, Champion

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Rebecca, do you mean that the incorrect email address is associated with your account? If that is what you mean, you will need to contact Exede directly. : https://www.exede.com/contact-us-exede/