My directv keeps disconnecting?

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  • Question
  • Updated 2 years ago
  • Answered
why every time i turn on my cell phone i have to reconnect to wifi?
Photo of Ray


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  • frustrated

Posted 2 years ago

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Photo of Bradley


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Watching direct tv on your cell? Your phone might be set to not remember networks or your cellular signal is really strong which will sometimes seemingly keep a device from connecting. Check WiFi settings to make sure you have your phone set to remember networks and connect to known networks automatically.
Photo of VeteranSatUser


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It may be...and I am just speculating here, the video data optimizer doesn't play well with Direct mobile. The speed for video gets downgraded and the Directv disconnects accordingly.
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Brad, Viasat Employee

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I think there's potential for both above replies to be right. You could always call DirecTV and they can give a definitive answer to troubleshoot the mobile option.