My data rarely lasts through the billing period.

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My last payment cleared my checking account on 10/24/16. Today I received an email stating I am already in data restriction, with 23 days left before the end of my billing period. I am not streaming music or movies. How in the world was my 10 GB used in the first 7 days of my billing period? I am seriously thinking about seeking a different satellite internet service.
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Dan Thomas

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Posted 2 years ago

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Mark

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Dan - I have the exact same problem every month.  I've been managing this for years, but its gotten much worse for me in the past 10 months or so.  As far as I can tell we are simply not able to use to use the full abilities of our modern devices for very long.  To make your data last a bit longer, you have to turn off many features and updates and limit what your devices can do or we have to stay up all night do it between midnight and 5 am.  Don't let any guests use your wifi either.  Satellite is very expensive and very limited when compared to cable or DSL.  Cable and DSL availability ends just two miles from where I live so I'm stuck with Exede (or maybe Hughes Net).  Over the past 12 months I've had to increase the amount I pay from about $60/month to about $130/month.  Very frustrating.  The internet is free, but access to it certainly isn't.  The way we use the internet is changing rapidly and the costs to access it are through the roof.  That's my rant.  Thanks for listening.  If you think of a better way please let me know.
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Linda Scott

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I hear you. I went from paying 69 a month to ha ing to spend 200.00 extra every month just to get thru. This has been geting worse over past 6 months
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Christine Shlagor

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I'm paying over 200 a month for 30 G and I use that in the first 10 days without streaming video or anything. I've turned off automatic updates and lots of other features and still have the problem. I don't even know what to do now!
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Gwalk900, Champion

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Hi Christine,

There are a multitude of ways for data to  seemingly 'disappear'. There are changes in the way that web pages are presented (HTML Pre-fetch) changes in the way operating systems update (now as complete roll-ups), changes in the behavior of a number of video card drivers and several router vulnerabilities,

Due to the complexity of the issue I'm going to re-post a previous reply that hopefully will provide you with some insight to the problem and a roadmap as how to approach the issue:


If a user has a single computer connected directly to the modem it is a simple matter to see what programs and processes are using the data by installing the free version of Glasswire.

The inclusion of a router really complicates the issue because of the shear number of connection paths that it offers as well router security.

There has been a number of "sneaky" changes of late ....

Microsoft "telemetry" in Win10 as well as in Win7 and 8.1 depending on installed updates.

Some software that has undergone changes ... AVG antivirus now shares "telemetry"

Some versions of Nvidia video card drivers now sharing "user data"

Many mainstream websites that now load more Ads, perform frequent auto-refreshes, contain more Flash content and now have HTML5 video "pre-fetch".

Some serious router vulnerabilities that if not patched with firmware updates can leave a users network compromised. These would include Netgear, Linksys and Cisco routers.

It all depends on having a clear understanding of the "shape" of your network and connected devices.

I have previously posted the following. Hopefully it will give you a little better insight to your network and offer a roadmap of sorts to follow in finding your answer:


Networks, even residential networks are much more complex than most of us realize.

In the not so distant past routers and switches and "Networking" were pretty much limited to businesses and perhaps the more "geeky" subscriber.

A typical satellite users connection looked like this:

A single computer directly connected to the Modem. There is only one path that data can be used. There are no "cross roads" no chance of anything using data beyond those two devices.

Things however even at this level are more complex than meets the eye. That single computer by itself has 65,536 connection ports.

There are broadly speaking two things in play here:

Applications ... Those are PROGRAMS that we start .. we can see them running such as a web browser of an email client program.

A look at Windows Task Manager reveals:

Three running Applications:

An email client program, a web browser and an open file.

However a look at running Processes  shows something much more complex:

I currently have a whopping 102 Processes running in the background  unseen, unknown. Not all of these of course are going to be connected to the Internet at any given time. They "turn on", perform their function and turn off.

In our very simple "network" (single computer directly connected) we could install a program like GlassWire on that computer and it will show all data used by THAT computer and what programs and processes used that data:


Our simple Network now has two "measuring points":

Point A is going to be the point along the single "data path" that is monitored by GlassWire.

Point B is going to be the usage registered by the Modem as "traffic" to be charged against the user monthly data allowance.

The two values should pretty much coi ncide within reason.

It is possible to look at a usage meter that has yet to "refresh" or register the usage in the last few minutes.

It is possible for the ISP to have "compressed" data and a smaller amount is shown by the Modem as being charged against the allowance than indicated by GlassWire.


At this point the perimeters  are pretty straight forward:

Do the amounts measured at points A (computer) & B (Modem) match ?

If they do NOT and the Modem claims greater usage then I suggest the following process:

Take a screenshot of your remaining allowance (allow for data that has yet to be recorded)

Disconnect the LAN cable from the rear of the Modem and note the exact time.

Let a number of hours pass (overnight ?)

Reconnect the LAN cable and again note the time and the amount of remaining data. Again an allowance must be made for the usage meter to update itself. What we are looking for here is a major discrepancy.

In the event that A and B match then we have to conclude the all of the data used (and charged against the users allowance) was indeed used by the directly connected computer.

A careful look at GlassWire will reveal what program and what processes are using data.

There are many things that can be done to conserve data .. browser extensions that block ads and scripts among other things. Much easier to do once the source of usage has been identified.

As we look at the above example we can see plenty of opportunity for data use and this just by a single computer.

The problem is very few subscribers Networks look like the above.

This is more typical:


The above really multiplies the complexity. It offers multiple connection paths  and each of those by itself has the same complexity as the single computer shown in the example above.

We have to take a much closer look at the Router itself:

The router as a central point in the network has three potential data use avenues:


#1: Its firmware/hardware:

This would include automatic update checks, Remote Access accounts/vulnerabilities, WPS settings/vulnerabilities and "front end" username/password setup to name a few.

#2: Wired LAN connections and the types of devices connected as well as their settings. Specifically end users not understanding the differences between "hard off", "sleep" and "hibernate" as well as other system settings such as Wake On LAN, Wake On Ring and even extending to "scheduled tasks".

We need not even go into the details of forced updates and data "sharing" inherent to Win10 and being back ported to Win7/8/8.1

#3: We come to the most difficult to control ... Wireless activity (on each frequency dual/triple band routers)

We can start with what encryption level, if any, has been set up. We also need to consider the username and password that limits access to the routers front end so that unauthorized users can add themselves to the wireless users list. It needs to be changed from the default values.

We also have the multitude of settings of the many types of devices that can connect wirelessly be they computers, notebooks, tablets, cell phones or even thermostats.

It is often not apparent when all apps on all devices have had their update ability turned off. Very frequently an update will cause other settings to change to their default values.

Considering the number of "connection avenues" provided by a router it is mandatory that it be included in any troubleshooting steps ...

We have to understand the Router is at the center of the Network ...ALL OF THE CONNECTION PATHS  and ALL OF THE DATA USED have to pass through the Router therefore it I suggest a Router that allows the tracking of usage per device.

There are many brands and models available .. a user needs to research which one best serves the users needs.

I have a Asus RT-AC3100 that has traffic monitoring:

Main interface that has the routers options and displays among other things which devices are currently connected:


Which devices used how much data by IP and by date:


And a statistical analysis per device by the top consuming software or process:


One often overlooked area is usage by the Router itself in the form of its internal services:

I had enabled two of the above services and the router internally co nsumed nearly 1/2 GB within just several days.

Determining the cause of missing data or even excess use requires that a user have some degree of understanding their Network.




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Lake Country Satellite, Champion

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http://myesvt.exede.net Log in and view how your data is being used and when. You would be surprised at all the little stuff eating away. Hang in there, VIASAT2 is right around the corner which should solve these problems.
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DSI-Daniel (Authorized Dealer)

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Cannot wait for the behemoth. Ya know?
(Edited)
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Exede Lindsey

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Hello Dan, 

We don't want you to feel that way. We are dedicated to providing exceptional customer service. A few data consumptions that people are typically unaware of are: storage, updates, apps, or communications. The number of devices on your home network also plays a major role with usage. We have seen a major increase in data from allot of customers through Windows Updates. Please send us your account and contact info to exedelistens@viasat.com   
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Christine Shlagor

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Same here. I''m 2 days into my billing period and have used up all my data (30G!) without any change in behaviors. Same thing happened last month. We haven't even streamed ANY videos or movies, or TV shows or anything.
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Linda Scott

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We are getting ripped off, no question about it
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Atlas Telekomms

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i have an airlink router, and my esvt says that is a tp-link, how can this happen?
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Ron

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Dan, feel your pain, I recently updated an Asus router and found they added traffic stats and analysis to desktop admin software. It's almost a must to see what devises are doing. 1. I replaced lost phone and the new one was sending copies of all pics to cloud, I only cloud contacts so I changed that setting. 2. I set network settings for my WiFi connections of Windows 10 machines to Metered connection, use unmeteted once a week after midnight for updates, then switch back before 5AM. 3. Don't let phones update apps automatically, do it after midnight or on free WiFi. 4. Watch how much video and pics you move around. 5. If your router allows, block some devises then manually flip back on or schedule when needed, example I have TiVo DVR I only let connect from 12 to 5AM for updating OTA TV shedules. etc. etc.
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Justin

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I'm curious what is suggested for Window's update, drive to the local library in town and use their wifi?  All of these notorious data eaters would be considered normal in this 2016 world we live in.
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Mark

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That's what I'm sayin' Justin.
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Ron

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I remember paying $400 for my first 1meg ram module. The price does come down but we seem to laugh at any concern of sustainability. The quality of images just keeps demanding the pipe get larger. We expect everything to have processing power and have the ability to upgrade. We pay for convenience but why do I need 3 TV's, 2 Blue Ray's, A/V, 2 DVR's, multiple laptop's, IPAD, Cell Ph, Workstation's, Security Cams, Cameras, HVAC, Game Box, watches, fitness gadgets, printers, Routers, Modems, etc, etc...and most all want not just internet access to transfer "everything" but also the ability to update or host everything to anything. 

We use to worry about a leak in a toilet running the water bill up, now it's a spider spinning the "web" data with our security cam.

Cloud? We don't need no stinking cloud. I use FileSync and do my redundancy on myside of the router with a HD on the router. Also sync to USB for off site.

For now I keep requesting better management tools on the devices, especially the router, like access scheduling and analysis tools. The pc and cell phone OS haven't helped us out in this area much, to manual of process and not granule enough, gee it's like they have vested interest in larger data plans. It's to bad I don't have fiber, or cable or even DSL in my area but I really like where I live and I am thankful I have Satellite. Especially glad it offers unmetered access at night and it only throttles your access when you reach the limit, unlike cell data 'plans that charges you more if you go over or more for a plan that has better controls.

And why apps in my car, why not just the video and sensor data throughput. Let my phone do the processing work and throw it on a screen.

I was going to attach a video of my Exede dish morphing into a smiley face but I am at 82% and 11 days left.  :-)

Ahhhh, you're right, venting feels good. 

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Beryl Ludwig

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I agree its a big rip off!

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