Question about service and value

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  • Updated 3 years ago
  • (Edited)
I would like to know why maintenance is happening during a work day. I started @ 6 am CST troubleshooting my internet service and finally after about an hr I am told maintenance. Then I am told that if they could connect to my computer they could tell me what is wrong.. REALLY
$120 for 20GB per month I am told I am not in an area that offers more data. Satellite area hurmm. Also I tried to give additional information to add in my ticket and I was treated like it was my fault.
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Mike Ruch

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  • very frustrated

Posted 3 years ago

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Old Labs

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While ViaSat-1 one has an overall large capacity, it is spread across 72 spot beams (63 in the US and 9 in Canada supposedly) covering a fixed area (footprint). Plan availability is determined by the actual and anticipated number of users on your particular spot beam not the overall satellite capacity - some beams are underutilized and offer better plans - simple supply and demand on a beam by beam basis.

Realistically, things aren't going to get much better in that regard until the launch of a new satellite.

FWIW, most of us have been requesting better notification of planned maintenance outages since the early Wildblue days. Unplanned outages are another thing, and customer service should be doing a better job in that regard when people call in.   
(Edited)
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Mike Ruch

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They are more than willing to sell me a gig at a time for 9.99.  I'm at BS now. I had to work from home 1 day and nearly used all my data.  In the IT field and see other providers really cranking up the data speeds and the amount of data.  Cellular data is cheap compared to thins service and the cell phone companies are really saturating coverage. 
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Old Labs

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The buy more at 9.99 per GB is only intended to tide you over until your reset - I can only imagine what the outcry would be like if they didn't offer it and simply cut you off on reaching your limit.

I think you might agree that rolling a truck out to a farmer's field to erect a new cell tower is just a bit easier and less costly than the logistics of launching a new satellite. Satellite internet will never compete with land based services.

None of really like it - but it's the truth and we all wait for better options and rest assured most of us will jump when if and when they become available.

P.S. With a new cell tower in my area I'm now capable of getting a whopping 1 bar.  
(Edited)