loosing internet connection all the time, can not trust to stay connected to service to do anything. yesterday not a cloud in the sky, and went out 7 times in an hour. can not dwnld and read any scholarly papers as they become encrypted have troubleshooted that issue several times, all states isp issues. been with company for 2 months very unhappy. no I am not upgrading the plan just to have better connection this is a backup but, at this point we are pretty convinced that we either need a service call to fix it (was told could not mount on home, so its on pole)or an opt out in contract.