My billing cycle started over

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  • Question
  • Updated 10 months ago
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I had everything turned off and the modem unplugged.  I turned on my laptop and plugged in my modem and I opened Gmail but I didn't open any emails, I did a speed test on, and then I checked my data usage. 31 days left and I've used 0.2 gigs, booting up and doing two things???
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Posted 10 months ago

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Brad, Viasat Employee

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The modem isn't reporting in real-time. What happens is when it's unplugged it can't finish a data report, but when it plugs in, it'll resume. It typically will level out shortly after.