Why does your web site not work? For 5 months I have not been able to pay my bill online. I get this message: Please verify your payment information and try again. If you are still experiencing problems, please contact Customer Support: (855) 463-9333. Then I have to get someone to call customer service for me cause I can't hear on the phone. It's also 11 A.M. and my bill is not even posted on your site and it's due today.