Slow speeds

  • 4
  • Problem
  • Updated 2 years ago
  • Acknowledged
  • (Edited)
I've been experiencing slow speeds now for about 26+ hours now. (My last speed test was 280k download) YIKES!!

Opened a ticket/sent an email and then spent an hour or so on the phone when I got home tonight.  Rebooted everything multiple times, talked to three different people (four if you count the email) and it took them escalating it to the tier 2 people for them to tell me.... "Oh, there's an outage that's affecting everybody.  Call back in 24hours and see if it's fixed"

You guys REALLY need to have an outage board somewhere that people can go to, to see what's going on and save some time.

Sure glad I'm not working this weekend! ;)
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Wes Menzel

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Posted 2 years ago

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Barbara Spoon

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Not wanting to open my own thread on this yet, but count me as a "me too" here.

As well as the general slow speed and packet loss, this began for me suddenly with a browser popup notifying me that I was being throttled for exceeding my monthly allotment (though I was actually only at a mere 6% usage, currently 8% two days later). So it may be less about general outage than software or other confusion between accounts.
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Naomi Campagne

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Same thing with me. Yesterday am, monthly allotment notification, only 4 days into reset, slow speeds as with data restriction and Exede CS rep emailing me saying I have plenty data allotment left.
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Bev, Champion

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Yes, there was, maybe still is one heck of a problem at the Salt Lake City core node. Slow is the least of the trouble it can cause. Many of us have been dealing with intermittent connectivity for 3-4 days because of it.

All modem light will show connected but, you can't ping any address, pinging a ".com" gets Host not found and, pinging an IP address gets 100% time out and 100% packet loss when that node is acting up.

Power Cycling the modem does get it back online for a short time (5 mins to 2 hours.) and, it does seem to be fixed this morning but, I'm not calling that a definite until later in the day, when the node is more congested.
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Wes Menzel

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So, it sounds like their DNS servers went a bit wonky then. :(  
Mine is up this morning and seems to be getting better.  At LEAST I'm up over a meg now.  Think the last speed test was like 4.2MB.
So, hopefully it's dragging itself back to life and will once again be up to speed later on.  I've got a ton of data to eat up before the 20th. ;)
Everybody grab your laptops and come on over.  I'll make coffee! :p
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Whispering Squash

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I've been experiencing a drastic slowdown since Monday afternoon and have communicated with one of the moderators here and with phone support, interspersed with periodically rebooting the modem & all other devices. I was told there was (a) an issue with the core node, and (b) some problem with my service plan settings. So that's where I am after 40 hours.

I'm in East Texas, about 10 miles SE of Longview. Are any of y'all having this problem anywhere near here?
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Exede Lindsey

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Hello whispering, 

Please allow us to review your account and verify your beam status so we can check to see if there are any current outages. Please send us your account and contact info to exedelistens@viasat.com. Thank you 
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Whispering Squash

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Lindsey,

I did this Monday afternoon & heard back from Brad. He rebooted my modem from yall's end but it didn't help. I sent a return email saying as much early yesterday evening but haven't heard back. It's case # 00947811.

Thanks.
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Wes Menzel

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"I was told there was (a) an issue with the core node, and (b) some problem with my service plan settings."

SAME exact thing at my house.....  hmmmm?!?!?


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Whispering Squash

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Rebooted everything, no improvement, then called phone support & went through the reboot-everything process again with the rep on the line. This time it worked and I'm back to normal speeds. So thanks!
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Wes Menzel

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Good news...maybe I'll get home tonight to some blazing speeds on the old internets! ;)
Gives me something to look forward to. :)
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John

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I just finished chatting with support because of the same problem. They told me that they were aware of the issue, but there wasn't a declared outage so they have no idea when it will be fixed. I hope it doesn't take too long because I have things that I need to get done. Not to mention my Hulu back log piling up.
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Wes Menzel

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Now THAT looks a lot better! ;)
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Old Labs

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At least for now - put down the tools engineers - don't continue fixing it if it's not broken ;)

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Wes Menzel

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Everyone put the tools down and SLOWLY step away!  
{Someone kicked out the plug on the internets again, didn't they?} :p