multiple devices, recent intermittent dropping out, How many IP address do we have

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In the last couple of months, this is September 2018, we experience non connectivity, dropping out. We have multiple devices. Some via WiFi, some with Ethernet cable direct. Do we have more than one IP? Or does that change? Would buying a router like this
Ubiquiti EdgeRouter X Advanced Gigabit Ethernet Routers ER-X 256MB Storage 5 Gigabit RJ45 ports help? Between the modem and the splitter or hub. Also the modem (viasat's) has a wiggly Ethernet port on the back. Even just using one device at a time, we often drop out. Or it is just so slow. We are not being throttled by using up our allotted data.
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Peggy Dart

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Posted 2 weeks ago

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Harvey Mueller

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There are a lot of questions in your post.  I'll try to answer what I can with what you've provided.  

1.  The modem is assigned 1 IP address to talk and listen to the satellite.  All devices share that 1 IP address and bandwidth for internet connection. 

2. To allow multiple devices to connect to the internet simultaneously, a local IP address is assigned by the modem - wired and wifi.  The default is 50 simultaneous devices that can share the WAN connection.  If you have anywhere near that amount of course speeds are slow.  

3.  wiggly ethernet port?   Is the port on the modem damaged or is it the cable?  Have you changed out the cable for a new one?  Oftentimes the plastic tab on the cable gets broken off.  Is that what you're referring to?  Replace the cable and does that fix it?   

4.  we often drop out.   Do you eventually timeout before you are to load pages(no error but the spinning wheel of fortune and pages do not load or error saying page is taking too long to load) of do you actually lose the connection totally(message saying no network connection available)?  If no network available, I'd expect the wiggly ethernet port is to blame.  For Timeouts it's a speed issue, keep looking

5.  If the 'drop out' occurs only on the devices connected via wifi, a new router may help.  If the 'drop out's' also occur on devices connected via ethernet cable,  the new router won't help.  In fact it may allow connecting more devices which make the slow speeds even worse  


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Peggy Dart

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Thank you, for organizing this and I will try to reply in kind.

Both timeouts and no internet : I now see I have two things happening here.

 



  no internet- the modem.  it is the port on the modem that wiggles. I replaced the cable, new cable.
to test I just wiggled the port and lost the connection. this is when there is no connection. And then got it back again by wiggling. but it takes a while.
I have been trying to get ViaSat tech back out here in the boonies where we live to check out the modem and replace if necessary, but last time he came out everything worked fine. but yes, fix the modem first.



And timeouts- slow speeds , multiple Ethernet cables coming our of the splitter. So time outs are slow speeds or more than one computer on at a time.


one IP address for all devices you say
Thank you, so the router, not a WiFi router, but an Ethernet router to combine all IP addresses into one is not going to make much difference if any?
https://www.amazon.com/Ubiquiti-EdgeRouter-Advanced-Gigabit-Ethernet/dp/B00YFJT29C/ref=pd_sbs_147_12...

This was a suggestion by my step son to use from modem to router to splitter to allow more than one device, including desktops, at a time. But reading though what you have written this may not help timing out.

And as a footnote, we have two WiFi routers, they both work if the modem is working. But they can time out.

I hope what I have written clarifies things some, reading over your reply helped clarify my own problem solving, thinking on this.


 



 









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Peggy Dart

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Another note, we did not have dropping out problems until several months ago, ViaSat 1 Satellite over subscribed?!  ViaSat was sending out mailers, promotions, heavily advertising in our area over the summer.

ViaSat dealers in the county seemed to be counting on ViaSat2 to be up and running, but ViaSat2 didn't work out here No coverage. Wrong position in the sky.