If it weren't for my being in the middle of the woods, I'd drop this junk like a hot potato. It's gotten slower than molasses in January to the point it's not too much better than dialup! I'm just not getting the service for the amount of money they're wanting anymore.
- 14 Posts
- 4 Reply Likes
- Frustrated
Posted 4 years ago
- 73 Posts
- 14 Reply Likes
our internet is very slow too and the entire months usage is gone in two weeks, they send us letters asking if we would like to upgrade? No thank you, I read what someone had written about their upgrade, there were so many hidden fees in the "upgrade" that the person said he was never told about.
Then I have my electronics that I can NOT get e mail on with Wildblue even though they tell me that I should be able to, they tell me to call Verizon and Apple ~ ahhh ~~ no!!! the I pad did work in the past, have had trouble since your upgrade, then when I do get the I pad e mail to work, It only works for a few days then sends me a message that I have the wrong e mail and password!! Really? We have one e mail and one password. and if it works here and there why does it not always work, and NO I don't mess with he settings, why would I when it is working part of the time, why would the settings change. Sick of wildblue!!
- 987 Posts
- 718 Reply Likes
Bev, Champion
- 3287 Posts
- 1463 Reply Likes
There are no hidden fees when you upgrade to a larger/better package. Yes that raises taxes a bit, but that's not hidden. Like sales tax, if the price tag is higher, you pay more in taxes - it's percentage based. Of course if you change mid billing cycle the next bill is a bit weird because it's pro rated for the two plans.
Diana, Viasat Employee
- 2409 Posts
- 474 Reply Likes
high concern. Your issue could be related to install, internal equipment
issues, or possibly your personal settings. Either way, we would like to review
your account and take a closer look at it. Please send an email to exedelistens@viasat.com with your account and contact information.
We look forward to assisting you.
- 26 Posts
- 11 Reply Likes
- 3 Posts
- 0 Reply Likes
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Diana, Viasat Employee
Matt F, Viasat Official Rep
Please reference the new conversation here: iPad won't work after service upgrade