Moving requires a new contract of 24 months

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  • Updated 2 years ago
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  • (Edited)
We were moving and thought no problem, so we called and heard we have to sign a new contract or pay a early termination fee. I feel like a cow sucked dry , is this the way Viasat/Exede treat their customers, I filed already a complaint at the BBB, after I tried to get in contact with Exede twice by email, which they suppose to answer in 24 hours. I am really try to get way from Exede with their fraudulent contract constructions which you cant get out of it, once signed you stuck with them.

All I wanted was finishing the contract and the plan I had Evolution 20, which I was really happy with, and go to cable one 100mbś and 300GB data. But if its up to exede I am stuck with 12mbs 15gb a month for 2 years.
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demilord

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  • frustrated

Posted 2 years ago

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Larry Byars

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Its that way with all service contracts 2 years and early term fees.  At&t ,verizon ect.......
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demilord

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Not all of them. Cable One for example. I understand that if you have a contract and you dont finish it you have to pay a E.T.F. , But to require you to take a new contract because you move?
(Edited)
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Exede Lindsey

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Hello Demilord, I can understand your frustration, per our 24 month agreement it states with every move, customer must agree to new 24 month contract - Standard packages – 24 months. The main reason for the new contract is because the new installed equipment you will receive upon your move to the residence. 
(Edited)
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Peggy Braly Parish

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Did the same thing to me I moved just about 15 miles from where I was had to redo everything and lost internet that I was happy with now do not like this new one at all when this is over no more excede you loose what you paid for and no they are not all like this if I moved i had no problem with my other company they just came out and moved set me up. Then on top of that it has taken them over a month to get the box to me and took money out of my account, it was there fault I did not get the boxes I made five calls each time they said they would send the box I did just get the box but they also went into my bank account and ripped me off for over $350.00 where does it stop.
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Larry Byars

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the cost of the move to exede has to be covered also. Just to pay a tech and set up the account at another location is over $300.
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demilord

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A tech costs about $100 , thats what they get paid not 300, and its 1 or 1 and half hour work from setting up dish till online. and not to forget if you lease the equipment and your almost done, you basically already almost paid for it. So my old equipment was basically almost paid for. Then again , I think moving is part of a service you offer, not ripping people of. Because sometimes people move to the city and try to be fair and finish their obligations with the company and move to high speed cable/dsl which is much cheaper then Exede,

This is just a dirty trick to hostage people to stay with Viasat

if it costs to much for them to move, why not charge a moving fee instead of forcing people to sign a new contract, because I am more then happy to pay a fee for moving.
(Edited)
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Larry Byars

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techs make $110 to $130, The contract company they work for make $165 to $200.Plus the expense of setting up new location account . The new contract help from having t charge the customer $300 plus for a relocate.you have the expense of paying a tech to remove your current equipment the the expense of the reinstall. then factor in can the service be installed at the new location. will you need a pole? can it be a standard insall?
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Jim, Champion

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Are you providing material for $110 to $130? If so, you are getting ripped off. That is about half what ViaSat pays for an install. You can't generalize about what techs get paid. It varies a lot. 
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Larry Byars

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yes we provide material. p10 pays our company 165
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Larry Byars

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i am a tech and have been for 10 years so I know what it cost and what is paid
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Larry Byars

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read and understand the contract.If you want to be fair and fulfill your obligation pay early termination if a better option is available.
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demilord

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I did after I received it by email, signed, the tech never really let me read it, all he said sign here and were done he said. I know I should have read it. 

Still I think it is honest to give people a choice and not shove a 24mnt contract down their throat. Or you can still pay a ETF . all they do is moving, and honestly I still think it should be a part of their service
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Bev, Champion

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Viasat isn't the only one, Sprint and other cell phone companies do it too, make changes of almost any kind to your account and, you have to agree to be locked in for another 24 months. Not unusual at all.
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demilord

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I agree with you Bev, but that is not really my point, honestly I thought Exede was different then at&t sprint etc.. my bad, and still 2 wrongs doesn't make it right.
(Edited)
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Bev, Champion

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I don't see that it's wrong for a company to demand a two year contract for making significant changes to your account like moving, adding or removing features, etc...

If you weren't at least content with the service, whatever the provider, you would not want to move it and, would simply return anything the provider wanted returned and, find a new provider at your new location. So, what's wrong with signing up for another two years of something you want and will likely keep at least that long anyway?

Yes I'm out of contract with Excede now but, I just locked in with Sprint and DTV both for another 24 months because I made changes to DTV and, got new phones from sprint (to replace older models on my account.)
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demilord

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Becuase people move from rural to city, and just want to finish their obligations, and switch to high speed 200mbit cable internet with 400GB limit. So you think its alright for them to do this, that is your opinion, mine is different. And like I said I am happy with Exede internet service and never said I wasn't happy with their service, but there is better isp' s here where I am now.

I just don't like their business practises, but that is beside the story and we can go on about this and is all opinions based, if you are happy being locked in with 2 year contracts go ahead. I am happy for you.