Moving locations with Viasat-1

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  • Problem
  • Updated 3 months ago
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I have Unlimited 30 Gold service in AL Beam ID 349. I brought my modem and dish to LA Beam ID 349 and it worked great. Moved modem and dish to TX Beam ID 347 but to will not stay connected. Modem status will connect and go back to Syncing and Scanning. My Rx SNR will start at 7.5db then drop to -2.90db and back to 7.5db. Zip code in Tx is 77640
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A Aron

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Posted 4 months ago

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Bob Lexus

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349 barely catches the eastern edge of La

347 is centered on the Tx La border

Waaaay too far away from "your" beam - give it up - ain't gonna happen
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A Aron

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not sure how that works. i enter a install key of *REMOVED MODEM KEY* and find Viasat-1 but i cant join the network. Why?
(Edited)
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thorneo

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because you are outside your assigned beam... everyone on vatsat-1 has been assigned a beam and you are way outside your assigned one..

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A Aron

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How can I change it or does Viasat have to change it?
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Bob Lexus

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Your account is 'married' to:
1 You (if you are the account holder)
2 The beam assigned at the time of sale

Two ways to change beams:
1 cancel current account - get new one
2 apply for a Mover from your Dealer or Viasat directly, you will get new hardware & a fresh two year contract
https://help.viasat.com/articles/General/Moving-your-Exede-services 


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A Aron

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Thanks for the help? Is the Viasat 2 the same thing?
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Matt B, Viasat Employee

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Bob's right.  Your account is tied to your assigned beam through your location.  Changing beams or location will result in an inability to connect.  

How'd you get the modem keys?
(Edited)
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Jason Fernandez

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Why can’t I keep the same equipment when I’m moving a block away with same view of current satalite ?
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A Aron

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by searching viasat 1 beam map pdf. i found a pdf with the AA terminal install keys. im  going to call Viasat and have it moved to my new location. thanks for the info
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ExSatUser

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Correct. But I dont know how many new installs he does anymore.
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Bob Lexus

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Ohhhh, that is why one of my posts got edited

The 'edited' part had a similar 'odor' as Andy's

Upon reflection, back in the pre WildBlue days with Hughes, there was a lot of home brew handyman tripod/mobile tinkering going on that caused a lot of network problems & unnecessary support calls.

From that angle I can support Viasat's hardish line position trying to protect the integrity of their network.
Poor performing sites negatively impact all the users on a beam.
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aabbcc

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Pretty ridiculous if a customer is moving within the same beam, that they have to possibly lose their plan and agree to a new 24 month commitment.

It would be a customer friendly policy to charge someone for the install expense.  A customer is a loyal paying one if they are willing to do that, even if under contract already.  Other than that, a simple contact info change shouldn't come with "penalties".  Using working existing equipment seems reasonable too (or extra fee for new).  Allowing that would lessen "bootleg" installs.

But, why would Viasat be customer friendly?
(Edited)
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GabeU, Champion

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Dances,

Thanks for the link.  I remembered what had happened, but for the life of me I couldn't find the thread.  I tried finding a couple of weeks ago, and again today, with the latter being to see if anything was mentioned about being fired.  I didn't think there was.  

BTW, your name.  If I'm right, welcome back.  

On a side note, as if the double posting isn't ridiculous enough.  I now just saw this (pic below), and had to refresh the page. Just crazy!  And, of course, it might double post again.  

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aabbcc

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Weird dream. While I was casually reading, I thought I observed someone rescuing woofs, as a walrus passed by.
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A Aron

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still have a question though. why was i able to use it in La at my fishing camp using beam id 348 and the beam i use at home in Al is beam 349?
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Matt B, Viasat Employee

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The beams border each other.  My guess is you were in an area that the beams overlap.  
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Oliver

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Viasat is gonna kick you off for doing this .....