I am moving to another state where I do not have to Use Exede. I chatted to arrange a shut off date and get the return box.....seems reasonable right? No. Some how I have to remember to cancel the service on the day I am moving, figure out how to get up and remove a piece off the antenna ( I am an old man and do not have the ladder to reach the antenna) , pack up the equipment, move it to my new place, call Exude for boxes to mail it to them. Unreal!!!!!