worthless service and worthless help can't reset their own modem remotely "everything looks good from our end" I upgrade my service to avoid data cap and twice in last 10 days ... offline. I am done waiting and waiting fr better service.
You can always reset the modem yourself. Just unplug it, wait about 15 seconds and plug it back in. Wait about 10-15 seconds and go to 192.168.100.1 and watch it re-sync and connect. While you are there you can look at the various signal levels and statistics of your equipment but just remember they are not accurate until the system is online again.
The single most important level is found by clicking the Modem button and it is Rx SNR which should be greater than 6.0 for best reliability although someone came here once with a level of 3 and I was amazed it worked at all.
The RxSNR can actually go negative in bad weather. I have seen the system still work at 1.5 - 2. On a good day I might get 6+. It all depends on your location relative to the beam. Those on the fringes will see lower Rx SNR.
Also look for any red alerts on the modem status page.
first off, I am 100 miles away from the location with the sat net. I can't just hop over an push buttons. They should be able to expire the DHCP lease at least, or better yet - reset the modem - if is boots up, great, if not, no worse off than before.
secondly, there is currently no cloud cover at all in the area of the sat net location - let alone bad weather of any form. Clear as a bel as far as viewed from Satellite.