More of the same, terrible speeds.

  • 1
  • Problem
  • Updated 7 months ago
  • Acknowledged
Sloooooow speeed
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Tim Spake

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Posted 7 months ago

  • 1
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Tim Spake

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1.1 Mbps now, 7:46PM. Got off phone with service, changed beam and put on new sat, Still slooooow. Lowering my bill does no good, giving me more download does no good. What good is free steak if there is none? My time is up so I have to find something that works, maybe cellular 4g, has to be better than this pure crap that Exede has spoon fed me now for 2 years. If you are considering Exede and see this, run away. Do Not believe their sales pitch. My plan is 25Mbps speed and I seldom get 2Mbps, it always congestion.
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VeteranSatUser, Champion

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I don't know what kind of line support gave you, but you didn't change beams nor satellite.

Hopefully though, you can find an internet service provider that satisfies your internet needs.
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Tim Spake

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Thats what he told me, I was moved to a different beam on new satellite. Got unlimited download and reduced bill. I don't believe a word of it. My speed now at9:01Pm is 1.0 Mbps. Oh joy
(Edited)
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VeteranSatUser, Champion

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Well you shouldn't. The new satellite is not in service yet. Even if was, your equipment would need upgraded and dish aligned.

You didn't change beams either. Beams are pointed to a set geographic location. Based on your location, that is the beam you get and it doesn't change. Now, once Viasat-2 becomes operational, that might not be the case, but for now it is.
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Stephen Rice

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1 mbps during prime time is pretty dang good.
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Stephen Rice

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I've downloaded 179 GB so far this month and I am on a Liberty 12 plan.  My speed this morning is 9.3 mbps.

What matters most is whether or not you are on a good beam.  If you are on a congested beam, Exede can't just magically make bandwidth appear.  

But for those of us that are lucky to be on a good beam, Exede is very generous.

Of course, hopefully Viasat 2 will fix the speed issues for everyone else that is on congested beams. 

I do however wonder about some of these complaints people make.  Lots of people do nothing but watch netflix and browse the internet.  They see a speed test of 5 mbps and go nuts thinking it is slow since it isn't the full 30 mbps.  News flash people, unless you are downloading huge files, there isn't any difference in speed for web browsing and video whether your speed is a few mbps or 30 mbps.
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Tim Spake

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News flash, you didn't tell me anything that helps. Same as many other posts. I can't view Netflix or Amazon because of slow speeds most of the time. Now my video quality gas been cut to 480, defeats purpose if having new high def TV. 1.7Mbps now
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Bev, Champion

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Exactly Jim, I was running at 7 Mbps last evening, browsing and a few videos. 18Mbps this morning, browsing and a few videos. Oh hey, I don't notice a difference unless I run a speed test.

It's getting as bad a FPS in games. The human eye might be capable of processing 80 FPS at most, 90 FPS is smooth gameplay but, people complain because they can't get 100+ FPS on a GTX Titan and blame the game - it doesn't matter, it plays smootjly and looks good.

Internet same thing, page loads decently fast, video doesn't take forever to load, it works smoothly, at 3 Mbps or at 30 Mbps, doesn't really matter except huge downloads or 4K streaming, then yes, speed matters.
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Stephen Rice

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Sounds like you have really good eyes.  Back in the late 90s, someone told me any framerate over 30 fps was pointless because the human eye can't see more than 30 frames per second.

I'm sticking with that number.  I had no idea video games were any higher than 40 fps.
(Edited)
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VeteranSatUser, Champion

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I agree. Speed is way, way overrated. But if it does get to the point that you can't watch videos, and I have seen that numerous times with Amazon, that is a problem. The only reason I don't have problems with Netflix is all my Netflix content is preloaded.
(Edited)
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Matt B, Viasat Employee

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Tim,

VeteranSatUser is correct, you couldn't have changed beams or satellites.  Viasat2 is not online, and when it is, it'll sit in a different place in the sky.  Beams are assigned by location.  Unless you move, you don't change beams.  It sounds to me like the agent you spoke with was misinformed.  

Please send us your account info at ExedeListens@viasat.com, and we'll see what's going on, and what we can do for your speed!
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Tim Spake

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I will send info for the umpteenth time, I dont expect any different response. Nothing is what I always get. Why do you employee someone that would tell me a lie. I asked him if it was the new satellite and he said yes. He said we had to wait while he change the beam I was on. I had never heard of this before so was immediately skeptical. Of course, since he really didn't so anything except change some billing, it didn't work. My bet is that I am going to get screwed again.
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Bev, Champion

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There I agree, some of those first line reps need to be taught to simply say "I don't know." and refer you to someone who may know or, ask you to call back when senior reps are available.

I'd much rather have a new rep tell me "I'm sorry, I'm new here and, I'm not sure how to help you resolve that." then give me options to contact someone who will know than to have them make up something ridiculous just to get me off the phone. (Yes, that has happened to me too,.)
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Matt B, Viasat Employee

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Tim, I have your email, and am investigating.
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VeteranSatUser, Champion

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The mods on here are much different than the first line reps. They will get to the bottom of what is going on. A customer might not like the answer always, but it will be the RIGHT answer!