Modem will not connect to satellite

  • 2
  • Problem
  • Updated 11 months ago
  • In Progress
My modem is not connecting to the satellite for some reason. The power light is on and the RX light is flashing steadily about once per second. This is with a ViaSat RM4100. If I leave the modem unplugged for a few days it will work briefly. I can tolerate slow speeds, but no service at all is quite irritating.
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Roy Morris

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  • frustrated

Posted 11 months ago

  • 2
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Deku, Champion

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@.@ OH NOSE!!! well you can always contact exede via phone number 1-855-627-1467 (the phone number is for easycare people but dont know the actual one for people without easycare sowy ;-; ) also you can contact them via email at you can email them your account info and so on :3 so they can take a look at it from there on out :3 via email (cause this is a forum and this stuff is kinda private between you and exede NO ONE else!!! :3 )
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Diana, Viasat Employee

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Hi Roy, Tirzy is correct, Please send an email to or call Exede Customer Care at 855.463.9333. We here to assist you and will work with you to solve this issue.