Modem will not connect to satellite

  • 2
  • Problem
  • Updated 3 years ago
  • In Progress
My modem is not connecting to the satellite for some reason. The power light is on and the RX light is flashing steadily about once per second. This is with a ViaSat RM4100. If I leave the modem unplugged for a few days it will work briefly. I can tolerate slow speeds, but no service at all is quite irritating.
Photo of Roy Morris

Roy Morris

  • 1 Post
  • 0 Reply Likes
  • frustrated

Posted 3 years ago

  • 2
Photo of Deku (The #1 Hero Data Saver)

Deku (The #1 Hero Data Saver)

  • 931 Posts
  • 505 Reply Likes
@.@ OH NOSE!!! well you can always contact exede via phone number 1-855-627-1467 (the phone number is for easycare people but dont know the actual one for people without easycare sowy ;-; ) also you can contact them via email at you can email them your account info and so on :3 so they can take a look at it from there on out :3 via email (cause this is a forum and this stuff is kinda private between you and exede NO ONE else!!! :3 )
Photo of Diana

Diana, Viasat Employee

  • 2450 Posts
  • 481 Reply Likes
Hi Roy, Tirzy is correct, Please send an email to or call Exede Customer Care at 855.463.9333. We here to assist you and will work with you to solve this issue.