Modem Update

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Hi Everyone I still haven't had a modem update. Does it do anything special?

Also just want to wish everyone and there loved ones a very Merry Christmas. If you don't celebrate Christmas Happy whatever you celebrate or just have a good week.  :-)
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HMC1940

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Posted 5 years ago

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Steve Frederick-VS1/Beam314, Champion

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My modem has not yet updated either. They usually update them over a several week period. From the posts on the Wildblue/Exede Worldwide Forum, those that have received the update have not been able to notice any changes.

Merry Christmas and Happy Holidays to everyone.
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A. Everett Neuman

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Happy Holidays HMC1940,
Mine must have auto updated a few weeks ago and is running fine.

Now when I insert my Pringles can between the dish and the receiver, I get HBO. So I got that going for me...

Have not noticed any other differences.

Merry Christmas to you and yours,
Everett
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TheName141 .

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What  version does it update to ?
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HMC1940

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I forgot but seem like it had some 3 in it. Mine is UT_2.2.0.2.0
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HMC1940

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Found the up date UT_2.2.3.0.13  Like I say haven't got it yet.  But everything is working okay.
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TheName141 .

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I'm still on the same version, 2.2.0.2.0
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Daniel Bonnell

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So this is really just a firmware update, not a modem up date right. How did you find your firm where? I did have the address, but cant remember it. Merry Christmas to all my Exede family and hoping that 2015 will be a big change. We all can live and love each other, and stop all this fighting. Life is hard enough right now and if we all do are part and show love, 2015 will be great.

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Old Labs (VS1-329-L12FZ)

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Offhand, I wouldn't be too concerned about having or not having the update yet.

As Steve notes, updates are rolled out over an indeterminate amount of time so as to not impact everyone simultaneously (more out of caution than anything else).

I've had it for several days now, and see no noticeable differences. In the past I had one show up some 2 months after it originally rolled out but it went through several iterations as I recall.

Viasat hasn't explicitly published what the updates include in the past, so we'll probably never know what is specifically included in this one. Hopefully, it addresses some of the unexplained issues others might be having. Just be aware that it's coming to a modem near you or perhaps already has in the event unexplained things start happening that might be attributable to the update - although rare, stuff happens and those of us having it are simply guinea pigs before it's fully released into the wild. Standard engineer practice when dealing with so many moving parts where some of those parts are unknown (i.e. yours vs. theirs). All of the moderators might even have a list of things to be on the lookout for...     

It could even be simply setting the stage for a future update on either the client or server. The longer it goes without any newly introduced problems, it's more likely that the roll out may be accelerated.                    
 
(Edited)
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HMC1940

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Okay This curious senior is wondering if modem update is not fixing any major or minor bugs or not adding any nice new features or doing anything special why the update? 
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HMC1940

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I'm curious senior--If tjhe modem updates don't fix any major or minor bugs or have any special features why do they do the  updates. From what  it sounds like the updates aren't doing anything. Why don't they wait until going to do something that will make a big difference?  
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A. Everett Neuman

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Hello Curious Senior,
Overall that is a good question. If it ain't broke, why fix it?

As a general easy answer: The update might be a relationship fix for new technology that has come out recently since the last update.

The modem might not have any issues or needed fixes, but the many different devices it connects to are changing, like routers, WiFi's, phones, and so on.

And or, the update might be a minuscule fix for the internal working's of the modem so that it functions better overall. A better idea came up?

This is a quick answer for a senior from a senior (ESM1950).

Hope it helps,
Everett 
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Old Labs (VS1-329-L12FZ)

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HMC,

They most likely do fix something minor, major or add new features. As Everett notes they may be adjusting things for a particular router (not all are created equal), other variable or even accounting for the unexpected Pringles signal booster ;) We don't see them because our environment is different - but having just finished off a can of Pringles I may give that a shot.     

One past update actually included localization support for different languages (Viasat is global). Specifically, it appeared that they were accommodating the needs of a Saudi Arabian University - it's also why some of us noted that our modem status pages were suddenly displaying Arabic and reading right-to-left until it was subsequently fixed.

Sometimes due to a catch-22 the modem may need to be updated before server(s) can be updated (or even vice versa in some cases).     

In general it's easiest to keep everyone on the same version (except during the roll out time frame) - LR1950. Im headed to Taco Bell to get my free senior drink...                            
(Edited)
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Steve Frederick-VS1/Beam314, Champion

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You guys make me feel ancient, but it is what it is. You are only as old as you feel anyhow.

Have a Merry Christmas. - SRF1945
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Larry Lockie

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Strange......Mine was installed a couple of weeks ago and has the older 2.2.0.2.0.

???????????????
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Old Labs (VS1-329-L12FZ)

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Contact one of the moderators here at exedelistens@viasat.com... I believe they have a way of forcing an update to occur.
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Exede Beau

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Larry, Old Labs is correct, we can get that updated for you. exedelistens@viasat.com with your account and contact information. Just reference this post or the issue in your email.
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Brandon Tindle

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I've just sent an email in regards to this. I hope to hear back from you at your earliest convenience. Please & Thank you. :)
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JEP

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Mine was updated to UT_2.2.3.0.13 on Dec 16th, but no noticeable changes here either.
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ExedeEmerald

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Hi HMC1940, Modems just like any electronic device that is being used on a day to day basis needs to be updated. Some customers have gotten the update and some haven't. I wouldn't worry too much about it, it maybe taking longer to get to your modem. 
(Edited)
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grahamck

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I had a tech support call where the nice lady told me I had to swap ends of the ethernet cable between the modem and my router to fix my issue....... Uh.... OK,  I'll try anything, but knowing a thing or two about cabling I was extremely skeptical. Then she had me power cycle the modem, then she "did some testing" and the service started working again. I asked her if she did anything and she said:

"No, it was the ends of the cable that needed to be swapped".

I suspect she updated my firmware.
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A. Everett Neuman

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Hi grahamck,
As strange as that does sound, and I do not know why? I have come across nic cables that had the ends marked "router end - modem end".

Maybe the CAT5 or CAT6 have made some changes that I have not delved into.

Common sense would lead me to believe the wire on the right goes to the other end on the right side???

But heck, if it works ☺. Just to experiment, swap them back and see if it changes???

Glad it's working for you.
Everett
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mtrag

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Unreal...  This actually just worked for me hahaha.  My Network Cable isn't even marked, specifying which end is which, and a while back I disconnected the wire and it seemed it was slower ever since.  Speedtests were only at like 5 Mbps/down and 1 Mbps/up, when previously they were 20 Mpbs/Down and 4 Mbps/Up, and I had no idea what was going on.

I've been dealing with slow internet for over a month now, and all I need to do, is turn my network cable around/switch the ends between the computer and modem, and it's back to normal lol

Awesome tip!  I've never even heard of this, or seen this before, but maybe it's just something with certain modems/routers and maybe even a satellite internet thing...
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Steve Frederick-VS1/Beam314, Champion

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Mtrag, that is a real mystery. I have never heard of it making any difference which end of the cable goes where, but you can't knock success. If it made your speeds return, that is a good thing. Maybe one of the others on here can chime in on this one.
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A. Everett Neuman

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Well Steve, first you get your Pringles can, and of course check it's polarity. Look into can for 5 to 10 minuets. Then flip your nic cable end for end.

Staring into the can makes my head hurt, but it's the best answer I have for the cable flip.☺
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Old Labs (VS1-329-L12FZ)

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While I haven't seen any cables marked differently on their ends, I've observed and experienced this phenom. After investigating turned out to be a slightly worn/damaged contact on one plug - reversing changed the equation enough so that contact could be maintained. I suppose this might apply to the jacks themsleves - but it's tough for the dogs to step on those when attempting to help me move the furniture.        
(Edited)
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Steve Frederick-VS1/Beam314, Champion

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I now understand why my Pringles can won't help my signal at all. I just looked into the can, and there are a couple of chips stuck in the bottom. Thanks for the words of wisdom.
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Old Labs (VS1-329-L12FZ)

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Save them for doomsday   - they have a half-life that approaches that of uranium.
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grahamck

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I think that if switching the ends of the cable makes a difference, you need a new cable. Ethernet cables are either straight through connections (the same on either end) or some are crossover, which in essence makes them the same on either end too. They should either work, or not work. If switching ends helps, you need a new cable, or the jack is.....uh, jacked. ;-)
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Exede Kimberly

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grahamck, thank you for the update and glad to hear everything is working good for you again. If you need anything else, I can always be reached at exedelistens@viasat.com.

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