modem

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  • Updated 3 years ago
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My usage arc has been stuck at a certain number even though I use internet, worried about how much I'm using and dont know how to solve problem
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Mitchell Clymer

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  • bruh...

Posted 4 years ago

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Steve Frederick, Champion

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Mitchell, send an email to the moderators at exedelistens@viasat.com. Reference this thread and include your account number. You will get help quickly 
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Knight Rider

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Didn't I see another post that mentioned that and they said it was a glitch on there end and enjoy the data while its not being counted? Did that person ever say if his data meter did end up spiking then or did he get that data for free?
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Exede Beau

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There were some issues measuring the specific breakdown of usage, but the overall usage continued being counted. No extra data in that scenario. ;)
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Brian Shackelford

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My experience has been if the arc stays in the same place you can do a few things:

1. Power cycle your Satellite Modem - should trigger an update to the system
2.  Call the 800 customer support and let them know.  Ask them to give you a reading from their tools (although in the past they have usually matched what I have seen).
3.  Ignore it and gobble up as much data as you can - maybe there is a mistake and they are not actually counting any of your usage towards your limit.
4.  If it is a windows 7 or 8 system, you can right click on the connection and select the option to set as a metered connection.  This will let you then check the usage details for that device on the local computer.

You can also, of course, easily enough simply email the mods and let them check into it for you.  
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Exede Beau

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Mitchell, rebooting the modem may resolve it as Brian stated. If not, please send me an email at exedelistens@viasat.com with your account and contact information. Please reference your post in the email.

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