Modem shows Red Exclamation mark | Viasat Internet Community

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When looking at the modem details of my modem online I have a red exclamation mark on the Tria. It does not show any Rx power or cable attenuation. I am connected to the net just fine and can browse and download etc.

Reboot of modem solves the issue only briefly. What could be causing this and should I be concerned?

Monty Trumbull

2 Posts
0 Reply Likes

Posted 4 years ago

4 years ago

Steve Frederick-VS1/Beam314, Champion

3178 Posts
2046 Reply Likes

Tria may be defective, or you may have cable problems

1 person likes this

4 years ago

HMC1940

605 Posts
253 Reply Likes

I think I would want service person to come out and check it out.

1 person likes this

4 years ago

Kaotic Technologies

281 Posts
120 Reply Likes

When did you have your service installed?

4 years ago

Monty Trumbull

2 Posts
0 Reply Likes

Was installed in May. Nothing has changed since then. Haven't moved a thing. Like I say I'm connected. Modem on the status page says connected. Yet shows zero "signal" strengths.

4 years ago

Exede Lindsey

1827 Posts
163 Reply Likes

Hello Monty, it sounds as if you may be having some internal issues with your modem. A service call may be required to resolve connection issues you may be experiencing. Please feel free to contact our Customer Care Line at 1-855-463-9333 and they would be more than happy to assist. Thank you

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