Modem Router reset button

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  • Problem
  • Updated 4 weeks ago
  • In Progress
Don't do as a Viasat tech told me to do and reset the Modem/ Router with the reset button. That is that your tech told me to do and then I had no WIFI!

He never told me that all settings would default back to factory and the insanely long passwords!

WASTED over 2 hours in this and even the lest tech never suggested that was the problem!
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Ben Jumper

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  • TIRED and Exhausted

Posted 4 weeks ago

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Diana, Viasat Employee

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Hi Ben,   I'm sorry you were not informed that it may go back to factory default setting.
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Ronald Stricklin

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I think only a long press sends it back to stock
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Ben Jumper

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It seems like a 5 sec+ press was what made it happen. So a shorter press resets it but no back to defaults?
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Old Labs (VS1-329-L12FZ)

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For the Viasat WiFi Gateway it's documented in the manual as (click to enlarge):



Nothing in the Viasat Wifi Modem manual documented.
(Edited)
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Ronald Stricklin

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Honestly most of the things I have dealt with for 30 years with a reset button of this type this has been the standard. Below 5 seconds a soft reset and above 5 a factory reset.
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Ben Jumper

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Thanks. Never got a manual!