Modem readings

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  • Updated 12 months ago
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Slow speeds
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Don Rybak

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Posted 12 months ago

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Bev, Champion

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Don, there are many reasons for slow speed. Running out of data for the month, the number of devices you have connected and, what each device is doing at the moment, alignment or equipment issues that can be fixed. The best thing to do is email exedelistens@viasat.com with your account and contact information and, ask them to look into your slow speeds. They can probably fix it for you.
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Don Rybak

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I have no idea what happened to the body of the post but I did contact exedelistens asking them if they could check my system because the slow speeds started after hurricane Irma passed over me and did they think I needed to have the dish aligned.. They said my indicators are all green, which they are, but I did reply to them giving them the readings of my speed test which varies between 6 and mid 10's on download and proportionally slow on upload even though I'm on the Boost 25 plan.  I haven't gotten an answer back yet. Running out of data isn't an issue because I have 150gb and I had only used something like 13gb when it renewed today.  These reading are on my desktop with a wired connection to the modem so wifi isn't in the picture.  My Rx power reads -31.1, Rx SNR is 9.0, cable resistance is 2.5 and cable attenuation id 10.9.  I'm thinking that this weekend I'll try moving the dish a couple degrees in different directions while monitoring the reading but I have no idea what reading to shoot for. Thanks for any advice.

Don
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Don Rybak

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By the way, I have rebooted the modem (new modem with wifi) a couple of times and the desktop gets shut down every night when I go to bed.

Don
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Andy Schack

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Don, please adhere to this advice.....I'm a dealer/installer....do NOT try to adjust your dish. A 9.0 signal reading means it is DEAD ON. All you'll do is screw things up. Your beam may simply be having some issues. If you can do what you want to do on the internet then let sleeping dogs lie...don't worry about speed test.

Andy
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Bev, Champion

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With that SNR alignment is spot on, leave it alone. Attenuation and resistance MIGHT be up a bit, depending on the length of the cable. Could also be corrosion on the TRIA connections, lots of things it could be but, alignment isn't one of them. Call Customer Care and have a tech come take a look and test things - don't try DIY - that would make any equipment issues your fault and, you don't want to do that.
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Deku, Champion

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i to am experincing slow speeds but it could be network congestion also... but the person said that if they just leave it alone and call back tommorrow. but he said that just kinda wait it out of it... but if it gets better then there is no need. so yeah it might be congestion onto my network or not...
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Ms. LaToya Brooks

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Im with Don. Mine alignment is dead on and I have 150gb as well. I think it is the sucky modems that they are sending us. I even tried changing out the modem to a faster one (Netgear AC 1750) but I guess exede has it where it won't allow you to change their modem out because it wouldn't work. We pay too much for internet data not to be able to use it when we want and be able to watch what we want on tv or computer
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Steve Frederick, Champion

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You cannot replace your Exede modem with the Netgear router. If you aare experiencing slow speeds with the Exede WiFi modem, you should plug in the Netgear router to the Exede modem using an Ethernet cable and you should see higher speeds. Some of the Exede WiFi modems are having slow speeds with the WiFi transmissions, and using a good wireless router connected to the Exede modem usually brings back the speeds you deserve.
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Don Rybak

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Today I checked the modem readings and the cable attenuation has dropped from 10.9 to 0 and the speed seems to be a little better.  Andy, you say not to worry about the speed test but what else do we have to go by?  Whenever in the past I've contacted Exede tech support on the phone they have had me run one.  I just upgraded from the 12mb/20mb plan last month for the faster speed but now it doesn't seem that much faster.  When I ran a couple speed tests today the download speed had jumped up from 6-10 to 11-13 but most of the time I saw speeds close to that with my 12mb plan.