Don, there are many reasons for slow speed. Running out of data for the month, the number of devices you have connected and, what each device is doing at the moment, alignment or equipment issues that can be fixed. The best thing to do is email email@example.com with your account and contact information and, ask them to look into your slow speeds. They can probably fix it for you.
I have no idea what happened to the body of the post but I did contact exedelistens asking them if they could check my system because the slow speeds started after hurricane Irma passed over me and did they think I needed to have the dish aligned.. They said my indicators are all green, which they are, but I did reply to them giving them the readings of my speed test which varies between 6 and mid 10's on download and proportionally slow on upload even though I'm on the Boost 25 plan. I haven't gotten an answer back yet. Running out of data isn't an issue because I have 150gb and I had only used something like 13gb when it renewed today. These reading are on my desktop with a wired connection to the modem so wifi isn't in the picture. My Rx power reads -31.1, Rx SNR is 9.0, cable resistance is 2.5 and cable attenuation id 10.9. I'm thinking that this weekend I'll try moving the dish a couple degrees in different directions while monitoring the reading but I have no idea what reading to shoot for. Thanks for any advice.
i to am experincing slow speeds but it could be network congestion also... but the person said that if they just leave it alone and call back tommorrow. but he said that just kinda wait it out of it... but if it gets better then there is no need. so yeah it might be congestion onto my network or not...
Im with Don. Mine alignment is dead on and I have 150gb as well. I think it is the sucky modems that they are sending us. I even tried changing out the modem to a faster one (Netgear AC 1750) but I guess exede has it where it won't allow you to change their modem out because it wouldn't work. We pay too much for internet data not to be able to use it when we want and be able to watch what we want on tv or computer
Today I checked the modem readings and the cable attenuation has dropped from 10.9 to 0 and the speed seems to be a little better. Andy, you say not to worry about the speed test but what else do we have to go by? Whenever in the past I've contacted Exede tech support on the phone they have had me run one. I just upgraded from the 12mb/20mb plan last month for the faster speed but now it doesn't seem that much faster. When I ran a couple speed tests today the download speed had jumped up from 6-10 to 11-13 but most of the time I saw speeds close to that with my 12mb plan.