Modem page down?

  • 1
  • Problem
  • Updated 3 months ago
  • Acknowledged
I go here http://192.168.100.1/ and get this https://prnt.sc/jyuao2 on chrome! black page with no numbers on it
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mferner

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Posted 3 months ago

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Nathan Hart

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Make sure JavaScript is enabled.
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mferner

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It is Firs time I have had trouble with it! Im using chrome
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Old Labs

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If it ever displayed correctly, try clearing your browser's cache; alternately try a different browser. Even on the older modems, there are problems when using certain browsers or even when browsers are updated.
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Old Labs

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Try a different browser - always good to have a second one at your disposal for cases like this. Different browsers, different implementations and interpretations of standards - I still use IE for backup purposes when a site just doesn't want to work correctly - I've got a few like that, but then again too few to mention... 
(Edited)
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mferner

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I tried viasat browser and I get the same thing
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Old Labs

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Not surprising, like Chrome the Viasat Browser is based on Chromium so I would expect nearly the same results on each. IE, Edge, Waterfox, Firefox... use different code bases although Waterfox is a Firefox variant. Try something that's distanced from the Chromium family. You're reaching the page it appears, but it's not displaying correctly. Programming are hard ;)
(Edited)
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mferner

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Ok I tried chrome, viasat and Firefox same results so it must be a problem with viasat or something! does the modem page work for you?
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Old Labs

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Yes but I'm on the older modem - I've got no other suggestions but for possibly a modem reboot.
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M.E.M.

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Similar situation with me a few days ago.
So I called Viasat customer service and they said I was in the process of receiving an update.
After I hung up, I could not reach anything through my Ethernet cable. My on-board diagnostics said everything was OK as far as my PC was concerned.

I fixed the problem by uninstalling and then reinstalling my network adapter and my home network.

I posted this in more detail today in the thread "DNS Issues Slow". See Judge and Jury's comment on internet settings in that post.
(Edited)
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mferner

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Ok Thanks M.E.M.
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VeteranSatUser, Champion

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Try a different browser too.
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mferner

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I tried chrome and viasat browser and get the same thing
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mferner

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Ok I got out 2nd laptop and went chrome and modem page loads there and Im signed into chrome there like I am here! so I dont know whats wrong! there is something messing it up on this laptop!
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mferner

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Ok I can push CTRL A and it will highlight the words that I cant see so I can see the status now! My RX is 7.5
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Nathan Hart

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Did you enable java script???
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mferner

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Yes I did enabled it! It was working fine yesterday and I have made no changes to chrome
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Andy Schack

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That stupid black screen has been a recurring issue for a couple weeks now. It seems to be worse with Chrome. Happened the other day and I was able to get a good screen with Viasat's browser BUT in the past I've seen it happen on every browser. Really a pain in the butt. It is yet one MORE thing that makes installing these things a pain in the rear. 

I'll have to try that CTRL A next time. 

Andy
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mferner

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well hopefully if its a chrome issue they will fix it on the next update and if its a viasat issue they need to fix it! But yes ctrl A works it highlights everything My Rx signal now as I look is going from 7.6-8.0
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Andy Schack

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That's a lot higher than the signal we get on our large beam....5.2 is about as high as it gets. 

Andy
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Nathan Hart

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I have hit as high as 9.8 now. Which is strange cause initially it was 6.5.
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Bev, Champion

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When that happens, run CCleaner or, Eusing's Cleaner on the browsers, reboot and it should work properly. Might not hurt to clean the registry too, while you are running the cleaner. Those two are free to use and, I've used both with no problems ever from the cleaning they do. A cleaner can be a quick way to solve a lot of problems.
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Andy Schack

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Been there, done that Bev. It will give you a black screen for no reason and stop just as quick. ALL other web pages load properly. 

Andy
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Old Labs

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I'm not either, but Bev hasn't made it clear she's discussing this specific issue as shown in the original poster's screen cap ;) Regardless a good programmer would know how to correct it so that it wouldn't occur regardless of environment differences. Of course then he'd have to go through meetings, code reviews, etc. explaining it to folks who most likely couldn't program their way out of a paper bag and in 6 months we'd have a fix ;)  
(Edited)
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Michael McDowell

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Is that "Dilbert's Law"?
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Old Labs

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You be the judge...

http://dilbert.com/strip/1995-02-05

not to be confused with the Peter Principle or Putt's Law.
(Edited)
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Chaim Isaac Lipschitz

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Putt's Law is actually spelled Putz Law, as in Schmuck's Law.
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Old Labs

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Apparently not to be confused with this attorney
(Edited)
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mferner

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Update: 5 days later the modem page is finally working normal for me again on Google Chrome!
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Andy Schack

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5 days from now it probably will be back to the black screen again. I never know when I hook up my laptop if it's going to display properly or not. Hence, I carry two laptops.

There seems to be no rhyme or reason...one day it works, next day it won't. I've had days where one browser worked while another one didn't, and I've had days where NO browser would work.  

Andy
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mferner

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well I been on viasat about 2 1/2 years and up until 5 days ago I had no problems! So Time will tell if it messes up for me again
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wm4bama, Champion

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Next time just try entering 192.168.100.1 (without the HTTPS and no //'s)
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Old Labs

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FWIW, just had this happen to me within the past day and similar symptoms - for me it was a cached javascript that refused to refresh despite all of the usual attempts (it was either corrupt or updated recently). I eventually got it cleared with a hard refresh - Ctrl+F5 - supported by some browsers but not all, so worth a quick shot next time. In my case that's Waterfox a Firefox variant.  

P.S. Might also apply to other pages and other sites that you just know aren't displaying correctly despite everything you do. 
(Edited)