Hi Teresa, It’s hard to say how outages would affect your equipment; I’m not sure why it would take so long to get back online. Feel free to send us your account and contact info formation to firstname.lastname@example.org and we can take a look at your modem. Thank you
Is the modem not powering up or just not connecting to the internet? If it's the later, that might be weather. The storm causes the power to go off and, is too heavy for the satellite to be able to connects with your modem for the next hour or so.