Modem slow to reboot after power outage

  • 1
  • Problem
  • Updated 2 years ago
  • Acknowledged
  • (Edited)
Anytime my power goes off, my modem goes off and will not come back on for about an hour after the power is restored.   It's really frustrating.   Any ideas?
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Teresa McDermott

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Posted 2 years ago

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Exede Lindsey

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Hi Teresa, 
It’s hard to say how outages would affect your equipment; I’m not sure why it would take so long to get back online. Feel free to send us your account and contact info formation to exedelistens@viasat.com and we can take a look at your modem. Thank you 
(Edited)
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Teresa McDermott

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Thanks, I am emailing you now.
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Bev, Champion

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Is the modem not powering up or just not connecting to the internet? If it's the later, that might be weather. The storm causes the power to go off and, is too heavy for the satellite to be able to connects with your modem for the next hour or so.
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Teresa McDermott

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No it has no lights at all; totally black.  Plug and unplug it and nothing happens for about an hour then it will finally come on.