Modem needs reset too often

  • 2
  • Question
  • Updated 3 years ago
  • Answered
ever since I upgraded to the 18 gig data paln, I;ve had to reset the modem at least 4 times a week. This morning I've had to reset 3 times! What's up?
Photo of David D. Barnes

David D. Barnes

  • 0 Posts
  • 0 Reply Likes

Posted 3 years ago

  • 2
Photo of Diana

Diana, Viasat Employee

  • 2447 Posts
  • 481 Reply Likes
Hi David, Our team has found a resolution to the constant rebootingissue. We are proactively correcting   all affected modems in a rolling beam by beamfashion. All of them will get fixed by the end of the day. Thank you for yourpatience.  Have a great day! 
Photo of Jeralyn Novak

Jeralyn Novak

  • 0 Posts
  • 0 Reply Likes
I Hope you are right Diana, that this will be fixed by the end of the day. I have been experiencing this issue for three days and have lost a lot of work due to this issue. I work from home using a program that relies solely on the internet, so my work production has been no existent. I highly suggest that Exede compensate their customers for this unproductive three days.
Photo of Andrea Tengblad

Andrea Tengblad

  • 0 Posts
  • 0 Reply Likes
I'm having this problem now. My modem continuously drops connection and I have to unplug it multiple times a day to reset it. Can someone please help?! What should I do?
Photo of Bev

Bev, Champion

  • 3287 Posts
  • 1463 Reply Likes
Andrea, please send an email with your account information to so that they can take a look and see what is going on for you.