Modem Issues

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  • Question
  • Updated 4 years ago
  • (Edited)
Erratic infrequent problem that kept me from posting at three forums I'm in.  Then two bookmarked pages began having problem accessing.  This happened for over month off an on.

Finally concluded the problem was not with my PC or Apple Mac.  So called Excede/WBlue and they rebooted modem from their end. Fix problems immediately.

So it began to happen again two days later, so this time I unplugged both modem and wifi router from my end, for 30 seconds and that did not fix problem, so, called, they rebooted from their end and fixed the problem immedieately again.

I'm wondering now if there has been a firmware update of modems OS?

To be clear, no problem access the net, fro most part, only posting at forums, not reading, and access to two URL bookmaks My Weather Channel and My netfflix.

Again, sometimes a differrent browser might get through one time then not after that. 

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Posted 4 years ago

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Brad, Viasat Employee

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I don't believe there was a firmware update, or at least not one I've been made aware of. If you're still having a issue send me a email to and I can take a look for you