We are fairly new customers with Exede (less than 5 weeks). We are currently on the Liberty18 plan (Liberty plans only option in our area). For the last several days, our modem lights all flash on and off at the same time in a repeated fashion. We did an online chat today and were told we needed to call because they could see something on the system that was wrong with our modem. Well after three phone calls with three separate people, we were disconnected twice and the last person said "ignore the lights, they don't matter." We are over our 18gb priority data (have been for about 2 weeks.) We understand that our speeds may be slowed now that we are on Liberty Pass. Unfortunately our cell service stinks in our rural location - well with the modem flashing in this fashion it makes our micro-cell for our cellphones not work. So not only is this a concern for our internet use, but it is impacting our cell service. The greatest part was the last person we spoke with got a bit sassy and said well I guess you just need to switch to a different internet provider. That's GREAT customer service, especially when we are new customers. This sure doesn't leave us with a positive feeling towards a company they we have just "married" for a 2-year contract. We are still in the free tech support period. Is this what free buys you! Here's the bottom line...we want the modem to work as before and not have to be restarted everyday....we want reliable (even if slow on the Liberty Pass) connection to at least maintain our micro-cell (only requires approx. 1.3gb) and we'd like to know when you call customer service, you're not told different things from different people and that they could do it nicely. Sorry for venting - anyone have any advice on the blinking lights?