Missed 4 service appointments

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  • Problem
  • Updated 6 months ago
  • Acknowledged
  • (Edited)
I have been without internet at a weekend home since May. I have had 4 appointments not answered or the appointment cancelled by the service vendor with no notice to me. This past weekend I drove 300 miles again to the house for a 8-11 appointment and at 11:30pm, I called becasue no one had showed up. The lady on the phone tried very hard to find out what was going on and was told by the service vendor that they had called me and i was aware of the reschedule to 2 - 5. That is a lie, the dispatcher at (REMOVED BY MOD) needs to be replaced because he is not any good at his job. ) never called, texted or emailed me until 12:47 for a 8-11 appt. after I had called in. He then texted that the tech would be onsite at 3 pm. the tech called me at 2:30 and said he had just received the service call and would not be on site until 5:30 as he was a long distance away. I drove another 300 miles home with no service call and this is the 4th time since May that this has happened. They continue to draft my account while not fixing the service. This is the most ridiculous example of service I have ever encountered.
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Jack Penn

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Posted 7 months ago

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ExSatUser

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Bob is just trying to make a helpful suggestion. But there are good and bad Viasat dealers. My local Viasat "Elite" dealer, I wouldn't recommend at all. But a couple other dealers were on this or the old forum, and I respected them and I knew they wanted to do right (and were not afraid to tell it like it is, even if Viasat didn't want to listen). Alas, they are gone from here.