Misrepresentation bait&switch.. When speaking with the representative at the time I was ordering I was told that they did not charge a month in advance by the representative (I believe her name was Nikki). That she simply needed my information to verify an account. Now the not charging a month in advance shocked me but she stated they did not charge until the end of the billing cycle. Then she said I would be prorated for the month of September and it would automatically come out of my account on October 1,2014. All was a lie. A payment was put through to my account which over drafted. Had I known it was a prepay thing I would have waited until October 1st for the installation and so forth. That way my account would not be overdrawn and the funds would have been readily available. 175 bucks is nothing to laugh at ( by the way I think the pricing is high as you know what but yeah anyways..). Long and short I finally got the box for my phone Friday. (service installed Sept 23). It gives me huge doubts as to staying with this company after my contract ends. I can guarantee if this is the sort of business practice supported by the company I will never suggest anyone get it. By the way there are numerous folks close to me who have been actively searching for providers since this little cubby hole spot is missed by most companies. I do not appreciate the customer service I received from her in any way,shape or form. I had called simply for information. She seemed nice enough but I would rather someone rude and truthful than a bald faced liar. As I recall bait and switch is not exactly legal. You need to look into some of the customer calls and what is being promised to new customers. Yes, I went through a verification process but I was informed it was simply to verify my checking account. I can assure that I have no problems getting rid of this service the second my contract ends.
Added note I asked multiple times if I needed to make a payment at the time of service and was told no each and every time.My husband is on disability so it is imperative that I schedule things accordingly as we get paid once a month.
My plan is $50 flat.
Exede is fantastic for downloads, but not so much for live games such as World of Warcraft which rely heavily on low ping times.
Be sure to read my write up for further questions.
EXEDE INTERNET 11/12/14
So here is how my past couple of days have been and I want to share for the out in the country folks with not much internet choice...
The worst service, promises, and customer service ever experienced in my lifetime. Called for info on Nov 5, signed up for what I was told would fit my needs by Devon a sales rep in FL, and scheduled an APPT for that Fri. The appointment was lost, I called and spoke to Tiffany that Fri, and she had no apology or anything other than a bad attitude, and rescheduled for yesterday. When the guys came out and installed, the service would not even load Facebook...When I asked the installer what the problem was, he said "I don't know anything about it, I just put it in." Then I called technical support and after 1 3/4 hours still had horrible speed after rebooting, unplugging the modem etc etc. The data usage for one day was at over 7 %...Ridiculous. Also I NEVER authorized the electronic signature on the 24 month contract which was supposed to be done at the time of installation. The "Installer" had to have done that or at the home office...never me...
So after a night of reflection I decided to cancel today (less than 24 hours later) and return to my other provider..I spoke to Shadi first and explained my situation and she told me I owed 360 termination fee. I asked for a supervisor and got Ben, Employee number APR1108 who refused to budge at all, and said that my credit card will be charged on Dec 12 for 360, and if it doesn't get paid I will be turned over to a collection agency. They are sending a large box now in 3 to 5 days for me to take down their dish from the pole and return the equipment to them within 20 days or another more than 300 charge will apply. Gladly will I do that asap...
So anyone thinking about this provider, please be smarter than me and don't believe all the positive reviews on the web that I bought into, or the sales pitch. I need the internet all day to work from home researching music gigs etc, and was lied to about the capabilities and the cost of EXEDE Satellite Internet. Just check out the community page on their own website and you will see how many people have been taken advantage of by this unethical firm.