Migrating secondary email accounts & Secondary Email Account Configuration link?

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  • Updated 3 years ago
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How long before ViaSat will have a target date for migrating secondary email accounts and providing a link for managing secondary email addreses. The current page for doing this yields a "could not find user" (54000) message on all but our primary email account.
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Jim Parker

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Posted 3 years ago

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JEP

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I have WildBlue email addresses and of those I have one secondary email address that migrated and one secondary email address that has not migrated.  I wonder if your emails are with WildBlue or Exede?
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Jim Parker

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Wildblue, Champion.  We have not been able to configure an email client through the wildblue server for more than 4 months.  At first we kept getting an invalid user name password message.  After the migration started and some one from ViaSat got the proper settings we were able to configure Thunderbird as an email client.  BUT, the only the primary account will send and receive messages.  The remaining accounts do not receive messages.
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Rusriverman

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Interesting I have had my primary email transfer but none of my secondary emails, I am on WildBlue... doesn't seem to make a lot of sense not to move the full range for each account all at the same time.
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Jim Parker

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For sense from ViaSat technical support, you have to pay extra. 
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PB

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I'm having the same problem where as my primary wildblue.net email account was migrated, but not the 3 associated accounts. I called customer service last week and the nice lady said she had escalated the issue. LOL! Perhaps it's just a forced migration from wb/exede email to gmail. What a drag.
(Edited)
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Jim Parker

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The problem is persisting for us.  No resolution after three and half months.  At lease they are acknowledging it as a known issue in writing.  We did have one of the higher up TS people admit that he know about it the day we reported it on April 26. 
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PB

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I think they are doing their best. No company wants a bunch of unhappy customers. Your situation sounds much like mine. I got around the problem by using multiple server settings in Thunderbird client (individual settings applied to each account). I describe the process at the link provided below. I still do not know what to expect when the secondary accounts are finally migrated, but hoping I'll be able to just remove the old googlemail server settings and allow the default wildblue.net server settings to apply to all accounts. Good luck!

https://community.exede.com/exede/topics/how-to-change-email-server-settings-for-thunderbird-email-c...
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PB

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Might want to give it till the end of the day, Jim. The reps are saying the secondaries are going to be migrated by end of the day.
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Jim Parker

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Wildblue server timed out after connecting  with three test messages in a row for the secondary accounts.  I did not start from scratch as I had already redone them once using the strategy you recommended.  At least I did not get the invalid security certificate message.  Or some of the other stuff we were getting before that.  Tracking the errors could be a full time job..  The primary account is both sending and receiving messages.
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PB

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Jim, It sounds like there is still a problem with your server settings in Thunderbird ( I had the same problem before I got mine set right) for the secondary accounts. Any changes you made to secondary account server settings will become immediately obsolete after your secondary accounts are migrated. This should be very soon.

Two of my three secondary accounts were successfully migrated last night, but one is still on the old mail.googlemail server. I haven't tested them all yet, but they seem to be working fine. I simply changed my in/out server settings for secondaries in Thunderbird to match those of the primary.
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PB

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Try logging in to your accounts on the wildblue web mail page at the provided link. You will know immediately if your accounts have migrated to the wildblue mail server because you will be asked to accept certain new policy terms for each account and then the account will appear in the new format. If they have not been migrated yet, you will be redirected to the old google.mail platform.
https://login.wildblue.net/saml/module.php/authSynacor/login.php?AuthState=_5eb920519a4e31a8808d594b...
(Edited)
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Exede Lindsey

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Hello all, our engineers have identified this migration problem with some secondary emails. This issue is currently being fixed and should be resolved by the end of day. Thank you for your patience. 
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Jim Parker

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Is it done yet?  My secondary accounts are still not functioning.
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PB

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That's good news, Lindsey. Thank you.