during the pandemic i noticed that my data usage tripled and even quadrupled yet no new devices were added and my habits did not change and in fact im not on as much. I contacted them and i was told that they would escalate it. I disconnected all devices and the date for my data to reset came. within one day with no one on and no devices connected, it jumped 2.2gb. I then reset my WhatsApp meter which u can do in settings and it is highly accurate. I made a call. i used 8.4mb of data. yet Viastat charged me 1.6 GB!!! This is absolutely unacceptable and they keep trying to say it is devices running in the background. yea no nothing has changed and i even disconnected everything. id like to give the benefit of the doubt but i find it very coincidental that all of a sudden there is a surge in data use without any change in habits.