meter is completely inaccurate over charging by the GB

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during the pandemic i noticed that my data usage tripled and even quadrupled yet no new devices were added and my habits did not change and in fact im not on as much.  I contacted them and i was told that they would escalate it. I disconnected all devices and the date for my data to reset came.  within one day with no one on and no devices connected, it jumped 2.2gb. I then reset my WhatsApp meter which u can do in settings and it is highly accurate. I made a call. i used 8.4mb of data. yet Viastat charged me 1.6 GB!!!  This is absolutely unacceptable and they keep trying to say it is devices running in the background. yea no nothing has changed and i even disconnected everything. id like to give the benefit of the doubt but i find it very coincidental that all of a sudden there is a surge in data use without any change in habits.
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north40

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Posted 3 weeks ago

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angi9349

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This has been an issue with me for months! I couldn't figure out how in the world we were using all of our data when nobody was even here nor were there any devices running or connected yet our data would run out! For the past week or two, the internet has been out constantly! The box will flash white for a while then turn blue for a few seconds then back white. I've had to add hotspot onto my cell service just to do the schoolwork for my daughter. We have been on the hotspot yet our internet shows we used over 2 gigs today, which is impossible! It's a sham!!!
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Old Labs

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WhatsApp only provides you with the data being used by WhatsApp - if using on an Android phone go into Android's Settings, Network & Internet, Data Usage, WiFi Data usage to determine what other apps may be using. Can't help if an iPhone. Be wary of any phone apps (or Android in general) that may be configured to automatically update over WiFi connections.

Other than that the burden of proof that the meter is incorrect is on you. Most of us serious about tracking our data usage independently use our own routers having that traffic monitoring capability to verify (or disprove) Viasat's meter accuracy. In almost 8 years with Viasat, I've only found there meter to be inaccurate on a single occasion during the early days of the service. History here suggests that it's usually something that's using data in the background without your knowledge. Also beware that usage reporting is delayed with the Viasat meter (it's not real time but a glimpse into the past and can be delayed up to 24 hours in extreme cases).

Also beware DIsh or DirecTV connecting using Viasat. Good luck, but finding it without a router that can track usage by device is a daunting task. Using 2 GB per day is not outside the realm of possibility with today's web.
(Edited)
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north40

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Yes i have seen your replies to other threads. However as you can see I disconnected all devices not turned them off but disconnected them and the billing period ended and started and the meter showed usage of 2.2 GB which is impossible bc nothing was on the network. I also turned off all other apps including background refresh...so quite confident the only item running on the wiffi was the what app. Im quite aware of how items run in the background on various devices as well as the fact that if you turn off the device it will not stop data from being used. thus why each device was removed and unplugged from the power. so i will stand by my statement that the meter is incorrect and I do believe there are actually other causes for that error including faulty lines.  I appreciate your experience however mine is that nothing being attached to the internet in fact completely disabled and disconnected and the meter ran on a new billing cycle which that is not delayed. thanks

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Old Labs

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I can't see you disconnected everything and all I've got to go on is a statement . If I could it would be a different situation ;)

Like I said, it can be a daunting task and without a router requires a lot of hunting and pecking. Only other suggestion I can make is to ensure nothing connected by Ethernet cable to your router and change the WiFi password. Then set the new password on one device at a time and check data usage in a controlled fashion.

In my case I had Dish installed and the installer was going to plug the hopper directly into the router with ethernet cable. Fortunately, I was watching and said - no don't do that. Did the same thing to a neighbor but they didn't catch it. It was one of the first things I checked on seeing the Hopper next to the Viasat router when they asked how come they were using so much data.

Let me introduce you to a few folks around here who were convinced the Viasat meter was wrong (@MEM you on the line?) - not saying it's impossible, but good luck.
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GabeU, Champion

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Old Labs,

A couple of questions, and mostly for my own knowledge...

1.  Is there any way to easily and completely disable the WiFi in the ViaSat modem?  
2.  Is there a modem page that shows what devices are currently connected, and even further, was was connected but is no longer?  

I ask these for future reference if/when this type of topic comes up.
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Old Labs

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Yes to # 1, see:

https://help.viasat.com/articles/General/How-to-disable-the-router-signal-on-the-WiFi-Modem

Not sure on # 2, but supposedly the app does. I have neither of those combo routers.

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Doug Hill

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My billing cycle started today and it says I have used 1.9 GB with no one home.
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GabeU, Champion

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My billing cycle started today and it says I have used 1.9 GB with no one home.
Could something still be connected and using data?  Keep in mind that not all things are really off when you turn them off.  Some are in standby and can still be using data. 
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north40

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on question 2 a lot of the mesh wifi will show what is currently connected and have been in the past with date and time.