I seen your complaint too......it is unacceptable to deal with this!!
Exede knows they have people over a barrel because of lack of choices or we wouldn't be using them. I have dealt with them, repeatedly, only for them to be rude and condescending because I actually wanted good service for the high price I pay. I have been with them since March now and never, not one month have I made it past 4-5 days without losing all my data. I refuse to pay them more money for more data when they are over charging me for their service to begin with. All I can advise is to stay in contact with them and pray they change their ways. They won't but we can all hope. Good luck and welcome to the horrible world of Exede.
What third party measurement system(s) do you recommend? I haven't looked at any yet but after asking Exede about improved monitoring or just monthly documented total usage time and time again I'm ready to try a different approach.
Viasat/Exede gets it and we are in the process of launching a new satellite and new plans in 2017.
We want to provide the best possible data plans and prices for our customers all of the times. Stay tuned
The local rep/installer has been terrific to deal with. When I have a problem, I call him. He can check my data usage and troubleshoot for me. He's my go-to person before I ever try to call Exede.
We're into it a year now, and I just found out that a local internet provider is going to build a tower directly south of us, clear line of sight. Woo hoo!
The "internet landscape" has changed drastically. More and more web sites have auto-start embedded videos, ads and scripts that use precious at an alarming rate.
Windows itself has made some terrific changes ...... Win10 Auto-updates, "telemetry", update/failure/re-update loops using many GB's of data.
Video card/chip manufacturer Nvidia is now collecting "telemetry" via its video card drivers so there goes even more data up in smoke by background processes many users are not even aware of.
It is essential that a user understand the "shape" of their Network and all of the possible connection paths. Below is a re-post. Please read it. It should provide you with a road map of sorts as to where data is going and the tools you have to track it .. primarily your router and a program named GlassWire:
In the Way Back When ..... a residential subscriber's "Network" would look like this:
Even the above is more complex than at first meets the eye. A single computer has 65,536 comm ports that can potentially connect to the internet.
Some of those are going to be very visible. Port 80 is used by browsers. You can "see" that the browser is open, that the browser "program" is up and running. If we open an email client program such as Thunderbird we can "see" the program running and we know that two more ports are connected, one each for incoming and outgoing mail server connections.
That leaves thousands upon thousands of ports that can connect unseen in the background and not only consume data but cause programs that we know are running to appear to run slowly because of the concurrent connections.
Now the above is on a single directly connected computer. Any data usage is going to be confined to this single machine .. but this single computer has a much larger "territorial surface" than many users are aware of.
In addition to the above from the Way Back When the internet has undergone some drastic changes. Webpages are no longer static text based web pages but are instead very complex sites made up of many "modules" that contain auto-start videos, auto-refresh graphics often in high resolution, numerous scripts and a host of other little details that use data like mad.
The only real way to tell what is running ... forefront and background is with a program like Glasswire.
Glasswire will ID every program and process running ON THE SINGLE WINDOWS BASED COMPUTER upon which it is installed.
This is going to work very well for the above shaped "Network", that being a single computer connected directly to the modem.
In the past "Networks" were simple, the internet was less "intensive" and the majority of Hughes users were somewhat "Geeky".
It used to be that anything more complex than that shown in the above example was related to businesses. Those businesses knew their personal limits and contracted for Network setup and administration. They had their own "IT Departments".
Residential routers came on the scene and they allowed users to add more and more devices. Each of those devices multiplied the number of potential leaks. All of the above .. per device ....
The complexity really multiplied but the knowledge of the average user did not keep pace.
Lets look at what a typical user "Network" looks like today:
The number of "connection paths" has skyrocketed and along with it the potential for "leaks"
Lets look closer at a router:
A router consists of three potential traffic areas:
#1: Its firmware/hardware:
This would include automatic update checks, Remote Access accounts/vulnerabilities, WPS settings/vulnerabilities and "front end" username/password setup to name a few.
#2: Wired LAN connections and the types of devices connected as well as their settings. Specifically end users not understanding the differences between "hard off", "sleep" and "hibernate" as well as other system settings such as Wake On LAN, Wake On Ring and even extending to "scheduled tasks".
We need not even go into the details of forced updates and data "sharing" inherent to Win10 and being back ported to Win7/8/8.1
#3: We come to the most difficult to control ... Wireless activity
We can start with what encryption level, if any, has been set up. We also need to consider the username and password that limits access to the routers front end so that unauthorized users can add themselves to the wireless users list. It needs to be changed from the default values.
We also have the multitude of settings of the many types of devices that can connect wirelessly be they computers, notebooks, tablets, cell phones or even thermostats.
It is often not apparent when all apps on all devices have had their update ability turned off. Very frequently an update will cause other settings to change to their default values.
Considering the number of "connection avenues" provided by a router it is mandatory that it be included in any troubleshooting steps ...
If you are missing data:
First run a modem isolation test to see if the fault is with the modem
If not, then simplify you "Network" by removing the router during the troubleshooting phase and install Glasswire.
If you insist on not removing the router then replace the router with one that will track data usage per device.
Here are some screenshots of my Asus RT-AC3100:
Finding leaks is not easy.
Divide and Conquer is the name of the game.
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