MASSIVE DATA USAGE 3G IN 3 DAYS......

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I have purchased $30 (3G) worth of usage in the past 3 days.....What is going on here EXEDE!!!!!!!!!!!! This is ridiculous.  Exede what is up with this????????  I want reimbursement!!!!
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Joan Vannortwick

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Posted 2 years ago

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Joan Vannortwick

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I have purchased (3G) $30 worth of usage in the past 3 days in addition to my normal 12G.....WTF is wrong here. Exede what is up with this????????  I want reimbursement!  I still have 11 more days in the monthly cycle.  This has never happened!!
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Exede Lindsey

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Hello Joan, 

I can certainly understand how frustrating this may be. A few data consumptions that our customers are typically unaware of are: storage, updates, apps, or communications. The number of devices on your home network also plays a major role with usage. We have seen a major increase in data from allot of customers through Windows Updates. Please send us your account and contact info toexedelistens@viasat.com and we can verify this information
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Joan Vannortwick

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I just went from 92 to 95% (3%) of 1G used while I was not even on the computer at all this morning.  What is up?  I purchased $30 of usage within 3-4 days.  I have never had this issue until November 1, 2016.  There is massive usage!  I do not know my account#!! Please address this issue. 
(Edited)
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Exede Lindsey

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Hello Joan, 

We have seen a major increase in data consumption from a few customers through Windows Updates. Please allow us the opportunity to review your data categories. Please send us your account and contact info to exedelistens@viasat.com and we can verify this information. I removed your personal information because this is a public forum and we want to keep your information private 
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Exede Sux 4 Real

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Welcome to the world of Exede. My 10gb package is gone in 3-4 days. I unplugged everything last cycle and my 10gb was gone in 6 days with NOTHING on but their modem. Buying extra GB after yours is gone is an absolute rip off. Get ready for the good ole Exede response of, "it's probably your stuff updating". Welcome to EXEDE!!!
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Gwalk900, Champion

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 "it's probably your stuff updating"

In terms of probability, that is correct.

Networks, even residential networks are much more complex than most of us realize.

In the not so distant past routers and switches and "Networking" were pretty much limited to businesses and perhaps the more "geeky" subscriber.

A typical satellite users connection looked like this:

A single computer directly connected to the Modem. There is only one path that data can be used. There are no "cross roads" no chance of anything using data beyond those two devices.

Things however even at this level are more complex than meets the eye. That single computer by itself has 65,536 connection ports.

There are broadly speaking two things in play here:

Applications ... Those are PROGRAMS that we start .. we can see them running such as a web browser of an email client program.

A look at Windows Task Manager reveals:

Three running Applications:

An email client program, a web browser and an open file.

However a look at running Processes  shows something much more complex:

I currently have a whopping 102 Processes running in the background  unseen, unknown. Not all of these of course are going to be connected to the Internet at any given time. They "turn on", perform their function and turn off.

In our very simple "network" (single computer directly connected) we could install a program like GlassWire on that computer and it will show all data used by THAT computer and what programs and processes used that data:


Our simple Network now has two "measuring points":

Point A is going to be the point along the single "data path" that is monitored by GlassWire.

Point B is going to be the usage registered by the Modem as "traffic" to be charged against the user monthly data allowance.

The two values should pretty much coincide within reason.

It is possible to look at a usage meter that has yet to "refresh" or register the usage in the last few minutes.

It is possible for the ISP to have "compressed" data and a smaller amount is shown by the Modem as being charged against the allowance than indicated by GlassWire.


At this point the perimeters  are pretty straight forward:

Do the amounts measured at points A (computer) & B (Modem) match ?

If they do NOT and the Modem claims greater usage then I suggest the following process:

Take a screenshot of your remaining allowance (allow for data that has yet to be recorded)

Disconnect the LAN cable from the rear of the Modem and note the exact time.

Let a number of hours pass (overnight ?)

Reconnect the LAN cable and again note the time and the amount of remaining data. Again an allowance must be made for the usage meter to update itself. What we are looking for here is a major discrepancy.

In the event that A and B match then we have to conclude the all of the data used (and charged against the users allowance) was indeed used by the directly connected computer.

A careful look at GlassWire will reveal what program and what processes are using data.

There are many things that can be done to conserve data .. browser extensions that block ads and scripts among other things. Much easier to do once the source of usage has been identified.

As we look at the above example we can see plenty of opportunity for data use and this just by a single computer.

The problem is very few subscribers Networks look like the above.

This is more typical:

The above really multiplies the complexity. It offers multiple connection paths  and each of those by itself has the same complexity as the single computer shown in the example above.

We have to take a much closer look at the Router itself:

The router as a central point in the network has three potential data use avenues:


#1: Its firmware/hardware:

This would include automatic update checks, Remote Access accounts/vulnerabilities, WPS settings/vulnerabilities and "front end" username/password setup to name a few.

#2: Wired LAN connections and the types of devices connected as well as their settings. Specifically end users not understanding the differences between "hard off", "sleep" and "hibernate" as well as other system settings such as Wake On LAN, Wake On Ring and even extending to "scheduled tasks".

We need not even go into the details of forced updates and data "sharing" inherent to Win10 and being back ported to Win7/8/8.1

#3: We come to the most difficult to control ... Wireless activity (on each frequency dual/triple band routers)

We can start with what encryption level, if any, has been set up. We also need to consider the username and password that limits access to the routers front end so that unauthorized users can add themselves to the wireless users list. It needs to be changed from the default values.

We also have the multitude of settings of the many types of devices that can connect wirelessly be they computers, notebooks, tablets, cell phones or even thermostats.

It is often not apparent when all apps on all devices have had their update ability turned off. Very frequently an update will cause other settings to change to their default values.

Considering the number of "connection avenues" provided by a router it is mandatory that it be included in any troubleshooting steps ...

We have to understand the Router is at the center of the Network ...ALL OF THE CONNECTION PATHS  and ALL OF THE DATA USED have to pass through the Router therefore it I suggest a Router that allows the tracking of usage per device.

There are many brands and models available .. a user needs to research which one best serves the users needs.

I have a Asus RT-AC3100 that has traffic monitoring:

Main interface that has the routers options and displays among other things which devices are currently connected:


Which devices used how much data by IP and by date:


And a statistical analysis per device by the top consuming software or process:


One often overlooked area is usage by the Router itself in the form of its internal services:

I had enabled two of the above services and the router internally consumed nearly 1/2 GB within just several days.

Determining the cause of missing data or even excess use requires that a user have some degree of understanding their Network.



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Markgc, Champion

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This post should have a sticky. Great information and well presented. Thank you
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Jim16

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Great info Gwalk900.  With all that data at your disposal, have you experienced any data theft from Exede?
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Gwalk900, Champion

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Jim16,

Truthfully I am "one of the other guys" and just trying to share a little info.

We as satellite users face a common enemy: High latency connections sharing a similar infrastructure and data caps.

It is an issue that I see daily in Brand H (and besides Old Labs drops in from time to time and shares his knowledge and expertise).

The better informed a user is, the happier the customer.

Have I seen data theft?.... no. Have I seen data loss? Yes. To determine where it goes requires some detective work. Knowing what "tools" and procedures a user has available .....  shortens the resolution path.

Those of us with greater knowledge of computers and networking owe it to our less knowledgeable fellow users to help understand the ins and outs of computers and networking .... if they are willing to learn. After all, at one time each of us were "Newbies" and someone spent the time and energy to help inform and educate.

Can we afford to do less ?


 

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Old Labs (VS1-329-L12FZ)

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You'll be on your own for awhile GWalk... just came off open heart surgery and have been instructed to avoid stressful situations.

General agreement with the sentiment here... no data being stolen, just unaware of what's using it.
(Edited)
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Gwalk900, Champion

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Best of Luck to Ya!

6 months ago I was diagnosed with colon cancer. Long story short, they caught it early, took out 15" inches of colon and put the ends back together.

I'm still Kicking, has blood work done and the "marker" indicating a recurrence was NOT there.

I do have to go in for a colonoscopy so the surgeon can view her "handwork" from the inside .. but all is well.

Hope the same outcome for you. At least stop in Here or There and update us!

I miss your insight already.

Take Care my Friend.


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Steve Frederick-VS1/Beam314, Champion

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Old Labs, I have missed your posts on here lately. Great to hear that you are doing well, and you do need to stay clear of any stressful environments for a while. Good luck, we will be glad when you can assist hen you can.

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