I was PROMISED two things when I signed up with your company, 150gb a month, along with a download speed of 25. A download speed of 1-2.2 is a long way from 25. There is no movie or video you can watch at those speeds. Towards the end of the first month I call and talk and told I only have 60 gb a month and that can't be changed.
Posted 1 year ago
Diana, Viasat Employee
Hello Mark, Please send your account and contact information to viasatlistens@viasat.com to allow us to review your account. At Viasat, our greatest desire is to ensure our customers are satisfied at all levels.
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Perfect !
ROFLMAO
ROFLMAO
I am a un satisfied customer of viasat!!!! You people dont care about us.the people I talk to on the hone are great.very good! but the service from easy care sucks. and the easy care from tampa dont know what they doing.cant wait for the two year to get out.I WILL MEVER tell people to get viasat FOR INTERNET..Save you money people Get cable for internet when it raims service goes outall of the time Oh teck surport says it doesnt have to raim here in florida the say if it raim between florida and the west coast it could go out that alot of miles and its not the raimy season here in florida yet Peple save your Money viasat will not do the job it says it does. un happy Phil
GabeU, Champion
Pat,
inclement weather at your gateway can affect your service in the same way as inclement weather at your own location, so what tech support told you is correct. Your gateway could be located anywhere, but it's far away from your own location. As an example, I live in New York and my gateway is in Oregon.
One last thing: unless someone doesn't do their homework they don't get satellite internet if cable is available, so telling satellite internet customers to "Get cable for internet" is hollow advice.
inclement weather at your gateway can affect your service in the same way as inclement weather at your own location, so what tech support told you is correct. Your gateway could be located anywhere, but it's far away from your own location. As an example, I live in New York and my gateway is in Oregon.
One last thing: unless someone doesn't do their homework they don't get satellite internet if cable is available, so telling satellite internet customers to "Get cable for internet" is hollow advice.
Brad, Viasat Employee
Gabe is correct Pat. The gateway's weather can affect your service the same as a thunderstorm at your house. Think of the gateway as "Point A" and your house as "Point B" (maybe C if we want to count the actual satellite in space). We have a handful of gateways and your gateway may not be in your state but if it's nice and sunny in Florida and if the gateway out west is getting pelted on you may be affected.
Mark, did you get any resolution on this issue? I have the same issue....speed at 0.3mbps. Unreal. I know it says speeds up to 25 but seriously how is 0.3 even close and fair? I am checking another provider and I will pay the penalty to get out of my contract...this is stupid. Thanks
VeteranSatUser, Champion
What is your general location Carrie? Some beams in the country are pretty congested. Also, are you running these speeds directly connected to the modem or through its wifi? The 25Mbps modem is notorious for having performance issues when connected via wifi.
I'm in southern Iowa. Just got the dish moved to connect to #2. This is connected directly to the modem. The wifi is a JOKE.
VeteranSatUser, Champion
If you did get the dish moved to Viasat 2, then you also got a new tria on the dish and a triangle shaped modem now, correct?
Diana, Viasat Employee
VeteranSatUser, Yes this should be the case. If you are put on Viasat-2, a new satellite dish, modem and, tria should be installed. If it is not, as they say, We have a problem Houston!
Yes and Yes!
If you are on Viasat 2 then something is seriously wrong. Since you mentioned 25meg speeds that means you are in a small beam, your speeds should be OVER 25, not under.
Andy
Andy
I am on Viasat2 and have been getting 45 MPS around the clock. You might have a bad install.
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FINALLY got viasat to send a technician back out to my house. Hopefully I'll have some answers!
Carrie. Do me a favor and follow up with how your issue was fixed. My money is on the modem being bad.
Andy
Andy
VeteranSatUser, Champion
My money is on Andy's answer!
Stephen Rice, Champion
I'm just confused that the original poster can't watch video with a 1 to 2 mbps connection.
The Bronze and Silver plans stream at less than 2 mbs. I remember one poster that said he couldn't stream at 18 mbs.!
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Why just today, I watched a video on how to take a bath in Ramen Noodle Soup that couldn't have taken much more that 400kbps (700 kbps tops) - tomorrow I'm going to learn how to take a bath in donuts and coffee...
At least you take baths or showers. That cannot be said of everyone.
And people say we can live without internet!!!
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Well Stephen does take them, me I'm still learning and I have to go to the Walmart Super Center for supplies.