Mark Sorrels

  • 1
  • Problem
  • Updated 3 months ago
  • In Progress
I was PROMISED two things when I signed up with your company, 150gb a month, along with a download speed of 25. A download speed of 1-2.2 is a long way from 25. There is no movie or video you can watch at those speeds. Towards the end of the first month I call and talk and told I only have 60 gb a month and that can't be changed.
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Mark Sorrels

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  • extremely frustrated

Posted 3 months ago

  • 1
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Virgil Teffeteller

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Mark you been lied to, I been a viasat customer for years believe me you never get told the truth.If you have know other choice, but to have satellite for your internet use you just better get use to it because, that is all you will ever get from them.If you do have another choice as soon as my two year contract was up I would kick them to the curve quick. 
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Virgil Teffeteller

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For me I have know other choice but you can believe if I ever do get another choice they will be kicked to the curve the second I get another option. 
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Diana, Viasat Employee

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Hello Mark,  Please send your account and contact information to viasatlistens@viasat.com to allow us to review your account. At Viasat, our greatest desire is to ensure our customers are satisfied at all levels.
(Edited)
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Tres Bien

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Perfect !

ROFLMAO
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Pat D Uchrin

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I am a  un satisfied customer  of viasat!!!! You people dont care about us.the people I talk to on the hone are great.very good! but the service from easy care sucks.  and the easy care from tampa dont know what they doing.cant wait for the two year to get out.I WILL MEVER tell people to  get viasat FOR INTERNET..Save you money people  Get cable for internet  when it raims service goes outall of the time  Oh teck surport says  it doesnt have to raim here in florida the say if it raim between florida  and the west coast   it could go out  that alot of miles  and its not the raimy season here in florida yet     Peple save your Money  viasat will not do the job it says it does.  un happy Phil
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GabeU, Champion

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Pat, 

inclement weather at your gateway can affect your service in the same way as inclement weather at your own location, so what tech support told you is correct.  Your gateway could be located anywhere, but it's far away from your own location.  As an example, I live in New York and my gateway is in Oregon.  

One last thing:  unless someone doesn't do their homework they don't get satellite internet if cable is available, so telling satellite internet customers to "Get cable for internet" is hollow advice.  
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Brad, Viasat Employee

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Gabe is correct Pat. The gateway's weather can affect your service the same as a thunderstorm at your house. Think of the gateway as "Point A"  and your house as "Point B" (maybe C if we want to count the actual satellite in space).  We have a handful of gateways and your gateway may not be in  your state but if it's nice and sunny in Florida and if the gateway out west is getting pelted on you may be affected. 
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Carrie McCloud

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Mark, did you get any resolution on this issue?  I have the same issue....speed at 0.3mbps.  Unreal.  I know it says speeds up to 25 but seriously how is 0.3 even close and fair?  I am checking another provider and I will pay the penalty to get out of my contract...this is stupid. Thanks
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Andy Schack

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If you are on Viasat 2 then something is seriously wrong. Since you mentioned 25meg speeds that means you are in a small beam, your speeds should be OVER 25, not under. 

Andy
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TQ

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I am on Viasat2 and have been getting 45 MPS around the clock. You might have a bad install.
(Edited)
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Carrie McCloud

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FINALLY got viasat to send a technician back out to my house.  Hopefully I'll have some answers!
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Andy Schack

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Carrie. Do me a favor and follow up with how your issue was fixed. My money is on the modem being bad. 

Andy
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VeteranSatUser, Champion

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My money is on Andy's answer!
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Stephen Rice, Champion

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I'm just confused that the original poster can't watch video with a 1 to 2 mbps connection.  
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Jim16

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The Bronze and Silver plans stream at less than 2 mbs.   I remember one poster that said he couldn't stream at 18 mbs.!
(Edited)
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Old Labs

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Why just today, I watched a video on how to take a bath in Ramen Noodle Soup that couldn't have taken much more that 400kbps (700 kbps tops) - tomorrow I'm going to learn how to take a bath in donuts and coffee...        

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Chaim Isaac Lipschitz

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At least you take baths or showers. That cannot be said of everyone.
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Jim16

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And people say we can live without internet!!!
(Edited)
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Old Labs

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Well Stephen does take them, me I'm still learning and I have to go to the Walmart Super Center for supplies.