Manage my Voice Features does not work

  • 1
  • Problem
  • Updated 4 months ago
I am new to the Viasat voice service and wanted to explore options in regard to voice mail, call forwarding, etc. However, when I go to the menu under Voice that says Manage my Voice Features, I get a new browser window that just times out and says it cannot connect. The address of the window is :https://exedevoice.amp2.alianza.com/L.... Is anyone else able to manage their voice through the browser? I chatted with support and they said to use the 1234 number and manage it by the phone, but I find it much easier to do such things on the computer rather than respond to voice commands on the phone. And if the option to manage the voice account via the browser is not supported, then they should remove that option from the main account menu.
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Voyager

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Posted 4 months ago

  • 1
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Bev, Champion

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There does seem to be a problem with the voice management page. I just tried it form the customer portal and, it is giving me a time out error on the Viasat browser and the Edge browser, It is the site, not the browser.
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Voyager

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Same thing I am seeing. I found another link in the support section that works. Looks like I need to call support anyway as the login credentials that the support article says to use for initial login do not work.
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Bev, Champion

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Yes, that would be the way to get into the new voice management page. Seems the link simply has not be corrected in the Account Portal yet.

I'm sure Bead, Diana or, one of the Matts will get someone on that as soon as they see this thread.
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Voyager

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I sent an email to support and got a response back already, but the response suggests they didn’t really read the problem statement. They just told me how to call in if I was still having phone trouble. I was NEVER having phone trouble, I was having trouble with their web site having a broken link!! Come one people, read what your customers write to you.
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Bev, Champion

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Try viasatlistens@viasat.com - the good people that monitor that email address read better. :)
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Voyager

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OK, BTDT. We shall see what happens. Looks like just a simple broken link. Should not be a big deal to fix it.