Malwarebytes messed up my email

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  • Updated 2 years ago
I was getting an unmanageable amount of junk emails. My cousin advised me to use the free trial version of Malwarebytes Anti-Malware. It worked to get rid of a lot of the junk but just for a very short time. Now the Malwarebytes pop up keeps sliding up on the bottom right corner wanting me to buy the program. I don't want to. In fact, I don't want to see this all the time either. In addition, ever since I used the Malwarebytes, every time I try to open a link on an email I get an error message that says "This operation has been canceled due to restrictions in effect on this computer. Please contact your system administrator." How do I correct this so that I can open links on my email and how do I stop this stupid Malwarebytes popup from sliding up on my screen every 5 minutes?
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Donna

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Posted 2 years ago

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Donna

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I would love to confirm my email address however I can not because I can not access a link or clink on any part of the body of an email without getting this dumb error message.
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Markgc, Champion

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Have you tried uninstalling malwarebytes. I would google it because they have an uninstall program on the web that you may need to use.  Your other option is to exit the malwarebytes program so that it is not running. You can also stop malwarebytes from automatically loading at startup.
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Gwalk900, Champion

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Malwarebytes comes in two forms, a paid version that runs "resident" and a free version that is a "on demand scanner".

During installation you have a choice of opting out of the trial version that runs resident. The resident version is a little more system intrusive, loads on start up and will bug you to upgrade your trial to the paid version.

I would suggest you uninstall the trial version, then download and run the clean-up removal tool:

https://www.bleepingcomputer.com/download/malwarebytes-anti-malware-cleanup-tool/

After the clean-up I suggest that you re-install Malwarebytes but read the installation screens very carefully to opt out of the free 30 trial.

The free version is an "on demand" scanner that offers no "running protection" but is very good as an after the fact scanner and malware removal tool.

After you have re-installed the free version (sans trial) I suggest that you manually start the program once per week, update its definitions and run a manual scan.